• Freelance
  • Nairobi
  • 45000 Ksh / Month
  • Applications have closed

Meridian Solutions Inc

Meridian Solutions Inc. is Hiring a Client Service Executive in Nairobi

Meridian Solutions Inc., a leading web and mobile solutions company, is seeking a dynamic Client Service Executive to join their team in Nairobi. This role offers an exciting opportunity to work with a market leader in IT solutions, helping forward-thinking companies achieve their business goals.

Position Overview

The Client Service Executive will play a crucial role in building and maintaining strong client relationships while driving business growth through lead generation and customer success initiatives.

Location & Terms

  • Location: Nairobi (Onsite)
  • Employment Type: Full-time, Permanent
  • Salary Range: KES 360,000 – 600,000 per annum

Key Responsibilities

  • – Develop and maintain strong client relationships through regular support and knowledge sharing
  • – Collaborate with sales teams for successful customer onboarding
  • – Identify opportunities to enhance customer satisfaction and revenue
  • – Drive customer renewals and retention
  • – Provide product training and ongoing support
  • – Generate leads through cold calling, emailing, and other activities
  • – Handle incoming queries professionally
  • – Qualify leads by identifying decision-makers and understanding requirements
  • – Maintain and update lead generation database
  • – Meet weekly/monthly business targets

Required Qualifications

  • – Minimum 1 year experience in Customer Success or Inside Sales/Sales Development
  • – Background in Ecommerce/Marketplaces, IT Infrastructure, Blockchain, Cloud Computing, or IT Services preferred
  • – Proven track record of meeting or exceeding targets
  • – Excellent interpersonal and communication skills
  • – Experience in upselling
  • – Strong networking and relationship-building abilities
  • – Detail-oriented with high standards of work quality
  • – Goal-driven mindset
  • – Willingness to travel (0-30%)

Benefits

  • – Leadership role opportunity
  • – Position with a market leader in IT Solutions
  • – Work with a company known for consistent performance
  • – Professional growth opportunities

About Meridian Solutions Inc.

Meridian Solutions Inc. specializes in delivering modern web technologies and enterprise Internet solutions. Their services include:

  • – Dynamic web designs
  • – Mobile application development
  • – E-commerce solutions
  • – Digital marketing services

The company is committed to delivering original, custom solutions that help businesses achieve their objectives through innovative approaches and teamwork.