Customer Experience Intern (Credit Services)

Jumba is a tech company simplifying the purchasing and financing of construction materials in Africa. Founded in April 2022, Jumba is building a platform that connects manufacturers and suppliers of construction supplies to builders and hardware retail stores. They have a strong emphasis on innovation and value, offering the construction industry creative, digital, and financially viable solutions for the digital age.

Mission: Leverage technology to simplify the construction industry to make it more transparent, reliable, and affordable for people in Africa to build.

Vision: The go-to partner for construction projects in Africa.

Values: Customer Obsession, Innovation, Integrity, Teamwork, and Reliability

Reporting to: Head of CX

Job Purpose: In this role, you’ll learn how to curate awesome experiences for customers and grow Jumba’s financing product from its current launch stage to a major success.

Fun Fact: People at Jumba have reinvented an entire industry in the past year, imagine what you could do here!

Responsibilities:

Sales

• – Upsell the financing product to customers
• – Proper sharing of invoices and receipts once orders have arrived

Customer Support

• – Running and managing calls at the call center
• – Onboarding & verification of customers and their KYC
• – Timely approval of customer orders
• – Act as the bridge between customers and the Jumba team
• – Analyze customer feedback to ensure a positive customer experience
• – Effective and efficient running of Customer Service at Jumba (calls, emails, and WhatsApp)

Customer Engagement and Satisfaction

• – Improve customer engagement and reduce churn
• – Help build customer relationships and maintain customer loyalty
• – Enhance customer satisfaction to 100%

Qualifications:

• – Bachelor’s degree
• – 6 months of experience in a sales role in financial services
• – Good communication and negotiation skills