Deputy Director, ICT Business Applications & Innovation

The Higher Education Loans Board (HELB) is seeking a highly skilled Deputy Director, ICT Business Applications & Innovation to join its technology-driven team. This senior role offers exciting job opportunities at HELB for professionals looking to advance their careers at HELB while driving innovative ICT solutions that enhance operational efficiency and customer service delivery.

Key Job Information

• Position: Deputy Director, ICT Business Applications & Innovation
• Location: Nairobi, Kenya
• Employment Type: Full-time, Contract (up to 3 years, renewable)
• Experience Level: Senior

About HELB

The Higher Education Loans Board (HELB) is a premier institution committed to providing financial support for higher education in Kenya. HELB is recognized for its innovative use of technology in improving operational processes and delivering exceptional customer service. Professionals exploring latest jobs at HELB and fresh positions will find a dynamic work environment that encourages creativity, innovation, and professional growth.

HELB’s mission focuses on empowering students, enhancing institutional efficiency, and promoting a culture of innovation across all departments. By integrating cutting-edge technology, HELB continues to expand its HELB employment opportunities and contribute significantly to the education sector, offering professionals career opportunities today at HELB in strategic ICT and innovation roles.

Employees pursuing ICT job opportunities at HELB benefit from continuous professional development, collaborative team structures, and meaningful engagement in projects that impact thousands of students nationwide.

Deputy Director, ICT Business Applications & Innovation Job Description

The Deputy Director, ICT Business Applications & Innovation is responsible for strategic planning, development, implementation, and maintenance of innovative business application solutions. This role ensures alignment with HELB’s enterprise risk management framework and supports critical organizational strategies. Professionals exploring Deputy Director opportunities at HELB will play a pivotal role in driving digital transformation and business process improvements.

Reporting to senior management, the officer leads ICT project teams, ensures high system availability, and safeguards data integrity across all enterprise applications. This position also drives innovation through disruptive technologies, promotes efficient workflows, and oversees training to enhance end-user adoption of ICT solutions.

Key Responsibilities

• Lead ICT software project teams to ensure timely delivery of systems that meet user requirements.
• Implement innovative and effective business applications to improve customer service delivery.
• Align ICT operations with Enterprise Risk Management frameworks to mitigate divisional and institutional risks.
• Formulate, interpret, and apply policies, procedures, and regulations for ICT business applications.
• Ensure uptime, security, and access control for the Enterprise Resource Planning (ERP) system.
• Drive business continuity management and disaster recovery initiatives within the division.
• Supervise software development, maintenance, and documentation to ensure quality standards and knowledge transfer.
• Implement change management protocols to minimize operational disruption.
• Develop divisional work plans, budgets, and prepare periodic reports.
• Mentor and coach staff to enhance performance and achieve organizational objectives.
• Oversee implementation of quality management systems and ISO procedures.
• Provide continuous training for end-users to maximize utilization of ICT solutions.
• Maintain divisional risk registers and manage compliance with ICT standards.

Required Qualifications

• 15 years of relevant work experience, including at least 3 years as Assistant Director, ICT or a comparable role.
• Bachelor’s degree in Information Technology, Computer Science, Business IT, Software Engineering, or related field from a recognized institution.
• Master’s degree in IT, Computer Science, Software Engineering, Project Management, or related discipline.
• Leadership course of at least four weeks from a recognized institution.
• At least three professional certifications such as CISM, CGEIT, CCNP, CCNA, MCSA, Prince2, PMP, or equivalent.
• Membership in a relevant professional body and in good standing where applicable.
• Valid practicing certificate, if applicable.
• Proven merit and performance in previous roles.

Preferred Qualifications

• Experience in ERP configuration, programming, data analytics, and database querying.
• Expertise in ICT standards such as ITIL, COBIT, and familiarity with Unix/Linux/Windows operating systems.
• Proficiency in data integration, warehousing, OLAP, business intelligence, and data mining.
• Experience with contact center technologies and information/network security.
• Strong interpersonal, communication, and emotional intelligence skills, with demonstrated leadership ability.

Benefits and Compensation

The Deputy Director, ICT Business Applications & Innovation will be engaged on a contract of up to three years, renewable subject to performance and retirement age compliance. The position offers competitive remuneration, professional development opportunities, and an innovative work environment for candidates seeking HELB employment opportunities and ICT jobs in Nairobi. Staff benefit from a supportive organizational culture, mentorship programs, and access to cutting-edge ICT resources.

How to Apply for Deputy Director, ICT Business Applications & Innovation Job Opportunity at HELB

Interested candidates seeking job opportunities today at HELB and exploring latest jobs at HELB are invited to apply by sending their applications to [email protected]. Professionals looking for Deputy Director opportunities in ICT business applications and innovation should prepare a comprehensive CV highlighting relevant experience, qualifications, certifications, and achievements aligned with this role.

HELB values excellence and will review all applications thoroughly. Only shortlisted candidates for these exciting HELB employment opportunities will be contacted for the next stage of the recruitment process. This is a unique chance to join one of Kenya’s leading higher education institutions and contribute to the advancement of innovative ICT solutions that enhance institutional efficiency and customer service.