Mobility Quality Analyst

M-KOPA is hiring a Mobility Quality Analyst to strengthen service excellence within its Mobility Operations team in Nairobi. This full-time, on-site role focuses on monitoring, evaluating, and continuously improving customer interactions across contact center channels. Key Job Information Position: Mobility Quality Analyst Location: Nairobi, Kenya Employment Type: Full-time Experience Level: Mid-level Department: Mobility Operations Application […]

Senior Customer Care Operations Manager

M-KOPA is hiring a Senior Customer Care Operations Manager to lead end-to-end Customer Care operations across Kenya. This full-time leadership role oversees both in-house critical functions and BPO partnerships, managing a combined team of over 500 agents within the Smartphones Customer Care department. Key Job Information Position: Senior Customer Care Operations Manager Location: Kenya Employment […]

Customer Care Representative – Activations

M-KOPA is hiring a Customer Care Representative – Activations to join its Mobility Operations team in Nairobi. This full-time, on-site role focuses on delivering accurate, process-driven onboarding support to new electric motorbike customers while ensuring compliance and exceptional service standards. Key Job Information Position: Customer Care Representative – Activations Location: Nairobi, Kenya Employment Type: Full-time […]

Field Service Assistant

M-KOPA is hiring a Field Service Assistant to support Mobility Operations at one of its retail shops across Kenya. This full-time, on-site role is central to delivering hands-on onboarding, technical guidance, and product training for new electric motorbike customers. Key Job Information Position: Field Service Assistant Location: Nairobi, Kenya (Retail Shop) Employment Type: Full-time Experience […]

Customer Care Representative – Calls

M-KOPA is hiring a Customer Care Representative – Calls to join its growing Mobility team in Nairobi. This frontline role supports inbound and outbound call channels, ensuring exceptional service delivery while strengthening customer trust and loyalty. Key Job Information Position: Customer Care Representative – Calls Location: Nairobi, Kenya Employment Type: Full-time, On-site Experience Level: Mid-level […]