Account Manager

Glovo is Hiring an Account Manager in Nairobi, Kenya | Q-Commerce Sector

About Glovo

Glovo, the rapidly expanding multi-category delivery platform, is currently seeking a dynamic Account Manager to join their team in Nairobi, Kenya. As a leading tech company connecting millions of users with over 170,000 local businesses across 1500 cities in 23 countries, Glovo is revolutionizing on-demand delivery services.

Position Overview

The Account Manager position offers an exciting opportunity to work with one of the fastest-growing delivery platforms in Africa. This role involves managing key partnerships and driving business growth in the Kenyan market, specifically focusing on popular brands, stores, and restaurants in Nairobi.

Key Responsibilities

• – Building and maintaining strong relationships with partner businesses through regular communication and business reviews, ensuring partner satisfaction and engagement across the Glovo platform
• – Conducting detailed performance analysis and creating comprehensive reports on portfolio metrics and KPIs, implementing strategic actions to achieve company objectives and growth targets
• – Developing and executing growth strategies through promotional campaigns, marketing initiatives, and menu optimization to improve key metrics such as average order value, conversion rates, and cross-selling opportunities
• – Managing partner content quality and negotiating preferred partnership agreements to enhance Glovo’s market position
• – Implementing marketing strategies with partners using various tools and merchandising materials to increase brand visibility
• – Leading commission negotiations and asset sales to boost revenue streams while maintaining partner satisfaction

Required Qualifications

• – Minimum 1 year of proven experience in high-performance account management or business consultancy
• – Strong proficiency in both English and local languages
• – Advanced computer skills, particularly in Google Docs and Microsoft Office Suite
• – Exceptional commercial acumen and negotiation abilities
• – Outstanding communication and interpersonal skills
• – Strong analytical and problem-solving capabilities
• – Project management expertise with attention to detail

Preferred Qualifications

• – Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or Public Relations
• – Experience in FMCG, food-hospitality, or on-demand delivery sectors
• – Demonstrated success in a fast-paced startup environment

Benefits Package

• – Competitive equity participation program
• – Premium private health insurance coverage
• – Monthly Glovo credit allowance
• – Flexible work arrangements with 2 remote days per week
• – Extended annual leave with work-from-anywhere options
• – Enhanced parental leave benefits
• – Mental health support and wellness programs
• – Transportation and meal subsidies through Cobee
• – Discounted gym memberships

Diversity and Inclusion Statement

Glovo maintains a strong commitment to diversity and inclusion, actively seeking candidates from all backgrounds, including various genders, ethnicities, abilities, ages, and sexual orientations. They encourage applications from candidates who might not meet all qualifications but demonstrate strong potential and learning ability.

Additional Information

• – Location: Nairobi, Kenya
• – Employment Type: Full-time
• – Industry: Q-Commerce / Technology / Delivery Services
• – Experience Level: Mid-Level

This position offers an excellent opportunity for career growth in the rapidly expanding Q-commerce sector, working with one of the most innovative delivery platforms in Africa. Interested candidates passionate about technology and customer service are encouraged to apply.