Administrative Assistant

Equity Afya is actively seeking a professional and customer-focused Administrative Assistant to join its healthcare facility in Murang’a, Kenya. This full-time Administrative Assistant job in Murang’a plays a critical role as the first point of contact for patients, clients, and visitors, ensuring exceptional service delivery, accurate administrative support, and a safe, welcoming healthcare environment. This opportunity is ideal for experienced professionals looking to grow their careers within a reputable and fast-growing healthcare organization in Kenya.

Key Job Information

• Position: Administrative Assistant
• Location: Murang’a, Kenya
• Employment Type: Full-time
• Experience Level: Mid-level
• Industry: Healthcare Services
• Organization: Equity Afya
• Deadline: 16 January 2026

About Equity Afya

Equity Afya is a leading provider of affordable, accessible, and high-quality healthcare services in Kenya. As part of the broader Equity Group ecosystem, Equity Afya is committed to transforming healthcare delivery by combining professional medical services, modern healthcare systems, and a strong customer-centric approach.

With facilities across multiple counties, Equity Afya continues to expand its footprint while maintaining a strong focus on patient safety, operational excellence, and community impact. The organization promotes a collaborative work culture that values integrity, professionalism, and continuous improvement, making it an employer of choice within the healthcare jobs market in Kenya.

Administrative Assistant – Role Overview

This Administrative Assistant position at Equity Afya is a frontline role responsible for delivering efficient administrative and customer support services within a healthcare setting. The role ensures that all patients and visitors receive timely assistance while maintaining accurate records, responding to inquiries, and supporting daily operational activities.

The successful candidate will work closely with clinical and non-clinical teams to ensure smooth front office operations. This role is essential in supporting patient flow, handling feedback professionally, and ensuring the facility maintains high standards of cleanliness, safety, and organization.

Key Responsibilities

• Serve as the first point of contact for patients, clients, and visitors at the Equity Afya facility.
• Receive, guide, and assist patients efficiently while maintaining a professional and welcoming environment.
• Respond promptly and professionally to all enquiries, feedback, and complaints.
• Provide accurate administrative support to ensure smooth daily operations.
• Maintain and update patient records using Health Management Information Systems (HMIS).
• Support appointment scheduling, patient registration, and information management.
• Ensure compliance with organizational policies, healthcare regulations, and data confidentiality standards.
• Coordinate with internal departments to facilitate seamless service delivery.
• Monitor the front office environment to ensure cleanliness, safety, and orderliness.
• Assist in preparing reports, documentation, and administrative records as required.

Required Qualifications

• Diploma in Front Office Administration, Business Administration, Health Records, or an equivalent qualification.
• At least two (2) years of experience working in a service-oriented industry, preferably within healthcare.
• Proficiency in computer applications, with strong experience using Health Management Information Systems (HMIS).
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a customer-first mindset.
• High level of professionalism, integrity, and attention to detail.

Preferred Qualifications

• Previous experience working in a healthcare facility or medical environment.
• Knowledge of patient registration and healthcare records management.
• Ability to multitask and manage high volumes of patient interactions.
• Strong organizational and time-management skills.
• Experience handling customer feedback and service recovery processes.

Benefits and Compensation

• Competitive salary aligned with industry standards.
• Opportunity to work with a leading healthcare provider in Kenya.
• Professional growth and career development opportunities.
• Supportive and collaborative work environment.
• Exposure to modern healthcare systems and administrative best practices.

How to Apply for This Administrative Assistant Position

Interested candidates who meet the above requirements are encouraged to apply for this Administrative Assistant job at Equity Afya in Murang’a. Interested candidates should apply using the Apply Now button below.

This is an excellent opportunity to join Equity Afya careers and contribute to delivering accessible, quality healthcare services while advancing a professional career in healthcare administration.