Assistant Claims Officer (4 Positions)

Britam is seeking skilled Assistant Claims Officers to join their dynamic team in Nairobi. This role focuses on efficiently processing medical claims, ensuring accuracy, compliance, and timely reimbursement while supporting retention strategies and client satisfaction. Fresh positions at Britam today provide an excellent opportunity for career growth in insurance and health-related services.

Key Job Information

• Position: Assistant Claims Officer
• Location: Nairobi, Kenya
• Employment Type: Full-time, Permanent
• Experience Level: Entry to Mid-level
• Number of Openings: 4

About Britam

Britam is a leading financial services group in Kenya, providing insurance, investment, and property solutions. The company prides itself on delivering exceptional client service, innovative products, and sustainable growth. Careers at Britam offer unique opportunities to work across diverse business units, gain practical exposure, and develop professionally in a fast-paced and competitive environment.

Through its latest jobs at Britam, the organization nurtures young talent, encourages continuous learning, and offers structured mentorship programs. Fresh positions and job opportunities today at Britam allow employees to build meaningful careers while contributing to customer retention and business success.

Britam’s corporate culture emphasizes ethical practices, teamwork, and client-centric innovation. Employees benefit from hands-on experience, exposure to the latest insurance products, and involvement in impactful projects that drive organizational performance and professional development.

Assistant Claims Officer Job Description

The Assistant Claims Officer is responsible for processing medical claims accurately and efficiently. The role involves verifying claim submissions, assessing reimbursement policies, performing reconciliation, and supporting negotiations for payments. The officer also contributes to client retention strategies, ensuring clients receive optimal service within company and policy guidelines.

This position requires collaboration with underwriters, brokers, agents, and internal teams such as sales, marketing, and actuarial departments. The officer monitors market trends, competitor activity, and regulatory changes to support informed decision-making, client retention, and strategic alignment with business goals.

Key Responsibilities

• Set parameters for each admission including claim reserve, initial authorized cost, and duration.
• Interact with clients and service providers to ensure care is delivered within policy guidelines.
• Review medical reports and claims for compliance and accuracy.
• Coordinate with underwriters on scope of cover and pricing terms.
• Discourage polypharmacy and encourage generic substitution to manage pharmaceutical costs.
• Analyze proposed risks and determine acceptability and rates.
• Manage broker, agent, and intermediary relationships effectively.
• Monitor market trends, competitor activities, and regulatory changes.
• Align retention strategies with business goals and proactively manage policy renewals.
• Negotiate renewal terms and conditions to retain clients.
• Prepare periodic management reports on medical claims performance.
• Ensure timely claims processing in accordance with delegated authority.

Required Qualifications

• Diploma/Degree in Nursing, Clinical Medicine, Pharmacy, or Bachelor’s degree (insurance option preferred).
• Progress in professional insurance qualifications (ACII, FLMI, or IIK).
• 1–3 years of experience in health or medical claims.
• Proven experience in client relationship management and retention.
• Strong knowledge of insurance products and regulatory requirements.
• Technical proficiency in claims processing and reporting systems.

Preferred Qualifications

• Experience in sales, marketing, or client retention strategies within the insurance industry.
• Knowledge of policy renewals, risk assessment, and medical claims analysis.
• Excellent analytical, communication, and organizational skills.
• Ability to work independently and meet deadlines in a fast-paced environment.

Benefits and Compensation

• Competitive remuneration package aligned with experience and qualifications.
• Professional growth opportunities across Britam’s diverse business units.
• Hands-on experience with real-world claims processing and client retention.
• Exposure to innovative insurance solutions and industry best practices.
• Structured mentorship, training, and skill development opportunities.

How to Apply for Assistant Claims Officer Job Opportunities at Britam

Candidates seeking fresh positions and latest jobs at Britam today are encouraged to submit applications through the official Britam recruitment portal. Applications must include a detailed CV, relevant academic certificates, professional qualifications, and proof of eligibility. Only shortlisted candidates will be contacted for further evaluation.

Take advantage of this opportunity to build a rewarding career in insurance and health claims management at Britam. Submit your application promptly to explore this exciting Assistant Claims Officer vacancy and become part of a leading financial services organization in Kenya.