Assistant Customer Care Officer

The Pharmacy and Poisons Board is currently inviting applications for the position of Assistant Customer Care Officer/Senior. This is a fantastic opportunity for professionals seeking customer care job opportunities near me or exploring job opportunities at Pharmacy and Poisons Board. Candidates who are passionate about delivering excellent customer service and supporting a leading regulatory authority in Kenya are encouraged to apply.

Key Job Information

• Position: Assistant Customer Care Officer/Senior
• Location: PPB Headquarters, Kenya
• Employment Type: Full-time, Permanent
• Job Grade: PPB 8
• Application Deadline: 3rd March 2026, 11:59 PM EAT

About the Pharmacy and Poisons Board

The Pharmacy and Poisons Board is a statutory body responsible for regulating pharmacy practices and ensuring the safe use of medicines across Kenya. The Board is a leader in public health regulation, offering a professional environment for candidates seeking Pharmacy and Poisons Board jobs near me or other latest customer care job opportunities. Working at the Board provides staff with exposure to modern systems, structured training, and opportunities to grow their careers.

The organization is committed to equal opportunity employment. Female candidates, persons with disabilities, and marginalized groups are highly encouraged to apply. Professionals seeking job opportunities at Pharmacy and Poisons Board will find a workplace that values diversity, innovation, and operational excellence, ensuring that every employee can thrive while contributing to public health.

With a focus on customer-centric service, the Board provides a platform for staff to develop key administrative and communication skills. Employees are encouraged to take advantage of customer care job opportunities to enhance their professional profile while supporting the Board’s mission of safeguarding public health in Kenya.

Assistant Customer Care Officer/Senior Job Description

The Assistant Customer Care Officer/Senior is responsible for providing high-quality customer service across the Pharmacy and Poisons Board. The role involves managing incoming and outgoing calls, verifying visitor documentation, updating customer records, and addressing enquiries promptly. By ensuring smooth communication and timely follow-up, the officer helps maintain the Board’s reputation for excellence in service delivery.

This position is ideal for professionals looking for job opportunities at Pharmacy and Poisons Board or customer care jobs near me. The successful candidate will report to the Corporate Communications Manager and collaborate with other departments to ensure efficient service delivery. This role offers exposure to regulatory processes, complaint resolution, and administrative coordination, making it an excellent stepping stone for career advancement.

Key Responsibilities

• Receive and channel incoming calls efficiently to the relevant departments.
• Schedule and facilitate outgoing calls, ensuring clear communication between parties.
• Conduct routine testing of exchange lines and switchboard systems.
• Ensure timely repair and maintenance of defective telephone equipment.
• Maintain accurate records of calls, telephone equipment, and peripherals.
• Update registers with details of customer enquiries and complaints.
• Verify identification documents of visitors entering the premises.
• Respond to customer enquiries promptly and direct them appropriately.
• Maintain a register of complaints raised by customers and visitors, ensuring follow-up.
• Deliver outstanding customer care services aligned with the Board’s standards.

Required Qualifications

• Minimum of four years served as an Assistant Corporate Communication Officer.
• Diploma in Mass Communications, Customer Care, Public Relations, or equivalent from a recognized institution.
• Proficiency in computer applications and office software.
• Strong organizational, communication, and interpersonal skills.
• Demonstrated merit and performance in prior roles.
• Ability to handle confidential information professionally.

Preferred Qualifications

• Experience in customer service within public sector or regulatory organizations.
• Knowledge of telephone exchange systems and call management procedures.
• Strong problem-solving skills for handling enquiries and complaints.
• Proven ability to work collaboratively in a team environment.

Benefits and Compensation

The Pharmacy and Poisons Board offers competitive remuneration in line with PPB 8 grading, including statutory benefits, professional development programs, and access to customer care job opportunities for growth. Employees enjoy mentorship programs, structured training, and a supportive work environment that promotes career advancement at Pharmacy and Poisons Board. The Board emphasizes inclusivity, work-life balance, and collaboration to ensure that staff can excel in their roles while contributing meaningfully to public health.

How to Apply for Assistant Customer Care Officer/Senior Job Opportunities at Pharmacy and Poisons Board

Interested candidates seeking job opportunities at Pharmacy and Poisons Board or customer care jobs near me are encouraged to submit applications before 3rd March 2026, 11:59 PM EAT. Applicants should provide a detailed CV highlighting relevant experience, qualifications, and achievements. Only shortlisted candidates will be contacted for further assessment.

The Board does not charge any recruitment fees and is an equal opportunity employer. Female candidates, persons with disabilities, and marginalized groups are encouraged to apply. This is an excellent chance for those exploring Pharmacy and Poisons Board jobs near me to join a respected organization and contribute to Kenya’s public health sector.