Assistant Manager – Capacity Management & Business Continuity

Kenya Revenue Authority is Hiring an Assistant Manager – Capacity Management & Business Continuity

Kenya Revenue Authority (KRA) is hiring for the position of Assistant Manager – Capacity Management & Business Continuity. This role is ideal for professionals passionate about IT service continuity, infrastructure planning, and business resilience. If you’re searching for job opportunities at KRA or wondering how to join the team at the Kenya Revenue Authority, read on to find out more about this exciting opportunity.

Position Overview

The Assistant Manager – Capacity Management & Business Continuity will report to the Manager – Service Monitoring and Availability. The successful candidate will be responsible for overseeing and coordinating all capacity and business continuity plans related to KRA’s automated business processes. This role is critical in ensuring that the Authority’s systems run smoothly and securely, with minimal disruptions to service delivery.

Terms of Service

• Contract Type: Permanent & Pensionable
• Probation Period: 6 months
• Remuneration: Competitive, as per KRA salary structure

Key Responsibilities

• Review and maintain the IT service continuity plan in line with KRA’s business continuity policies.
• Monitor infrastructure utilization by collecting performance metrics and identifying underutilized or overutilized resources.
• Implement and monitor business continuity strategies, including test drills and reviews after disruptions.
• Document and update IT business continuity plans, test results, and improvement suggestions.
• Support infrastructure solution design and assist in the procurement processes for IT equipment and services.
• Identify technology needs and contribute to the development of technical specifications and terms of reference.
• Ensure timely circulation of audit findings and oversee the implementation of recommendations.
• Produce regular management and performance reports, highlighting areas for improvement.
• Respond to user support requests and coordinate with relevant teams for resolution.

Requirements for Appointment

Academic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Electrical/Electronic Engineering, Telecommunications, or any IT-related field from a recognized institution.

Work Experience

• At least 4 years of relevant work experience, with a minimum of 1 year in a supervisory role.

Additional Qualifications

• A management course lasting not less than 4 weeks from a recognized institution is an added advantage.
• Demonstrated experience in capacity and availability planning.
• Strong understanding of current and emerging IT technologies and their application in a business environment.

Technical Competencies

• Deep understanding of application, systems, storage, and database monitoring.
• Expertise in disaster recovery, business continuity, and capacity management tools.
• Familiarity with system architecture, network design, and cybersecurity fundamentals.
• Experience with virtualization technologies and server operating systems (Windows/Linux).
• Strong data analysis skills and proficiency in MS Excel, MS PowerPoint, and BI tools.

Certifications

• IT Governance certifications such as ITIL or COBIT.
• At least one of the following: MCSA, MCSE, CCNA, Linux/UNIX, or IBM certifications.
• Membership in a relevant professional body and a practicing license (where applicable).

Preferred Additional Training

• Project management certification (Prince II or PMP).
• Business Continuity Management (BCM) training.

Core Competencies

• Innovative and critical thinker
• Strong organizational and analytical skills
• Resilient and adaptable to change
• Customer-centric approach
• High ethical standards and professionalism

How to Apply for KRA Careers

If you’re searching for KRA job vacancies or looking to explore career opportunities at Kenya Revenue Authority, follow these application steps:

Step 1: Register

• Visit erecruitment.kra.go.ke/login
• Click the “Register” button to create an account.
• Verify your email address to complete the registration process.

Step 2: Log In

• Return to the login page and access your account.
• Go to the “Applicant Cockpit.”

Step 3: Complete Your Profile

• Navigate to “Candidate Profile” and update your information under “My Profile.”
• Ensure you tick the confirmation box under “Overview and Release.”

Step 4: Apply for the Job

• Click on “Employment Opportunities” to view current openings.
• Select the Assistant Manager – Capacity Management & Business Continuity vacancy.
• Click the “Apply” button and follow the instructions.
• Once complete, click “Send Application Now.”

If you experience any issues during the application process, send your queries to [email protected].

Important Notice

Kenya Revenue Authority does not charge any fees at any stage of the recruitment process. Beware of fraudulent recruitment offers.

Apply Now

Ready to take your career to the next level with a strategic position in capacity and continuity planning? Submit your application today through the official KRA e-recruitment portal. If you’re looking for government jobs in Kenya, IT careers in Kenya, or KRA careers, this is your chance to make a real impact in the public sector.