Assistant Public Communications Officer [3]

The Public Service Commission (PSC) is seeking qualified and service-oriented professionals to fill the position of Assistant Public Communications Officer. This role is ideal for candidates passionate about public service communication, customer engagement, and citizen-centered service delivery within Kenya’s public sector.

Key Job Information

• Position: Assistant Public Communications Officer
• Organisation: Public Service Commission (PSC)
• Advert Number: As published by PSC
• Job Scale: As per PSC grading structure
• Number of Vacancies: 3
• Terms of Service: Permanent and Pensionable (P&P)
• Location: Kenya (PSC duty stations)
• Experience Level: Entry to early-career level
• Application Deadline: As indicated in the PSC advert

About the Public Service Commission

The Public Service Commission of Kenya is an independent constitutional commission mandated to establish and abolish offices in the public service, appoint persons to hold or act in those offices, and exercise disciplinary control. PSC plays a critical role in strengthening public administration, promoting efficiency, transparency, and accountability across government institutions.

As a citizen-centric organization, PSC is committed to modern, inclusive, and responsive service delivery. The Commission continuously invests in communication systems, customer service channels, and digital engagement platforms to ensure timely and accurate information flow between government and citizens.

Careers at the Public Service Commission offer stability, structured professional growth, and an opportunity to contribute directly to national development. These public service commission jobs in Kenya are well-suited for individuals seeking long-term impact through ethical and professional public service.

Job Description

The Assistant Public Communications Officer supports the implementation of PSC’s corporate communication and customer engagement functions. The role focuses on handling citizen enquiries, managing communication channels, supporting corporate events, and ensuring inclusive communication through sign language interpretation.

This position works closely with customer relations teams and corporate communication units to enhance service delivery standards. It is a critical role within PSC’s communication framework and directly contributes to improved public access to government information.

This opportunity aligns with candidates searching for government communication jobs in Kenya and public sector customer service careers, especially within a structured constitutional commission environment.

Key Responsibilities

• Connecting and managing telephone calls for customers and responding to Citizens Service Delivery Contact Centre enquiries.
• Responding to customer enquiries and accurately directing them to relevant departments or officers.
• Implementing approved standards and procedures for corporate communication.
• Capturing and maintaining data for organized and scheduled corporate events.
• Drafting corporate event briefs for dissemination to customer relations personnel.
• Preparing initial information, education, and communication (IEC) materials for review.
• Shooting, photographing, editing, and managing promotional and informational video content.
• Registering participants during conferences, official visits, seminars, and workshops.
• Distributing hard copy and digital corporate publications to internal and external stakeholders.
• Disseminating customer enquiries and complaints to relevant offices for timely action.
• Providing professional interpretation of sign language to support inclusive service delivery.

Required Qualifications

• Kenya Certificate of Secondary Education (KCSE) mean grade C- or its equivalent, with at least C- in English and Kiswahili.
• Demonstrated good oral and written communication skills in both English and Kiswahili.
• Diploma in one of the following disciplines from a recognized institution:
  • Telecommunication Operations
  • Customer Service
  • Public Relations
  • Communication Management
  • Event Management
  • Front Office Management
  • Or an equivalent qualification
• Certificate in Sign Language from a recognized institution.

Preferred Qualifications

• Exposure to public sector communication or customer service environments.
• Basic skills in photography, videography, or digital content editing.
• Experience handling customer enquiries in a call center or service desk setting.
• Strong interpersonal skills and the ability to work in a team-oriented environment.
• Understanding of government communication protocols and service delivery standards.

Benefits and Compensation

The Assistant Public Communications Officer role is offered on Permanent and Pensionable terms in line with Public Service Commission regulations. Successful candidates will receive:

• A competitive salary based on the PSC job scale.
• Government pension and retirement benefits.
• Job security and structured career progression.
• Opportunities for professional development and public service training.
• A supportive work environment that values diversity, inclusion, and work-life balance.

How to Apply

Interested candidates seeking assistant public communications officer jobs at PSC, public service commission vacancies, or government jobs in Kenya should ensure they meet all the stated requirements.

Interested candidates should apply using the Apply Now button below. Applications must be submitted within the timelines specified in the official PSC advert. Only shortlisted candidates will be contacted.

The Public Service Commission is an equal opportunity employer and encourages applications from qualified persons of all backgrounds, including persons with disabilities.