Fairmont The Norfolk is Hiring an Assistant Sales Manager – Leisure

Fairmont The Norfolk, a landmark 5-star hotel under the prestigious Accor Hotels Group, is offering an exciting job opportunity in Kenya. They are currently hiring for the role of Assistant Sales Manager – Leisure to support their thriving Sales & Marketing department. This is a full-time, permanent position based in Nairobi, Kenya.

About Fairmont The Norfolk – A Legacy of Excellence

Located in the heart of Nairobi, Fairmont The Norfolk has been a cornerstone of Kenya’s hospitality scene since 1904. With 125 elegant guest rooms and suites surrounded by private tropical gardens, the hotel continues to attract global travelers, dignitaries, and leisure guests. As part of the Accor Hotels portfolio, Fairmont provides world-class luxury experiences with a commitment to innovation, sustainability, and inclusivity. This makes it one of the top choices for professionals seeking Accor hotel careers in Kenya.

Job Summary: What Does an Assistant Sales Manager – Leisure Do?

The Assistant Sales Manager – Leisure will work closely with the Leisure Sales Manager to drive business within the leisure travel segment. This role is ideal for someone who understands the luxury travel market and has a proven ability to build lasting client relationships. If you are passionate about hospitality and have a knack for strategic sales, this is the perfect opportunity for you.

Key Responsibilities

• Consistently achieve and exceed personal sales targets (monthly, quarterly, and annually).
• Build and maintain strong relationships with new and existing clients through regular sales calls, entertainment, and site inspections.
• Develop new lead sources through referrals, cold calls, and industry networking.
• Coordinate and manage sales trips, tradeshows, and familiarization (FAM) visits.
• Implement creative sales strategies and account-based marketing plans tailored to the leisure segment.
• Ensure timely and accurate reporting by submitting weekly sales reports to the Leisure Sales Manager.
• Update and maintain customer databases using Opera and physical records.
• Represent Fairmont The Norfolk at relevant events, exhibitions, and industry functions.
• Collaborate with other sales and catering teams to generate cross-functional opportunities.

Preferred Qualifications & Job Requirements

• A bachelor’s degree in Sales, Business Administration, Hotel Management, or a related field.
• Minimum of 3 years’ experience in sales, preferably within a 5-star hotel environment.
• Strong understanding of the leisure travel market and luxury travel clientele.
• Experience with Opera Sales & Catering software is highly desirable.
• Proficiency in Microsoft Office tools (Word, Outlook, Excel).
• Ability to travel locally and internationally as required by the role.
• Excellent communication, presentation, and interpersonal skills.
• Willingness to work flexible hours including weekends, holidays, and evenings.

Why Work at Fairmont The Norfolk?

Working at Fairmont The Norfolk is more than just a job—it’s a chance to be part of a legacy. Employees enjoy the backing of a global hospitality leader while operating in a hotel that defines luxury in Nairobi. As an Accor employee, you gain access to:

• Competitive salary and benefits package.
• Global learning and development opportunities through Accor Academy.
• A vibrant, inclusive, and supportive work culture that values diversity.
• Career progression within Accor Hotels worldwide.

Location & Work Environment

This role is based at Fairmont The Norfolk, Nairobi. The hotel offers a serene work environment surrounded by lush gardens and historical charm. As the traditional starting point for safaris, the hotel serves as a key player in Kenya’s tourism industry.

Position Details

• Job Title: Assistant Sales Manager – Leisure
• Location: Nairobi, Kenya
• Company: Fairmont The Norfolk (Accor Hotels Group)
• Job Type: Full-Time, Permanent
• Department: Sales & Marketing
• Reference ID: REF53436T

How to Apply

If you’re looking for hotel job openings in Nairobi or exploring Accor Hotels careers in Kenya, this role offers a unique chance to be part of an international brand with local heritage.

Explore More Opportunities

Fairmont and Accor frequently offer openings in other roles such as marketing, front office, F&B, and hotel management across various countries. If you’re interested in more Accor jobs in Africa or hotel careers in Nairobi, keep checking the careers page for updates.