Kenya Commercial Bank (KCB), one of East Africa’s leading financial institutions, is seeking a dynamic and results-driven Bancassurance Sales Representative to join their innovative financial services team. With a strong presence across the region, KCB continues to expand its market leadership through exceptional talent and customer-centric approaches.

Job Overview: Bancassurance Sales Representative

Position Highlights

Reporting to the Regional Bancassurance Sales Manager, this critical role will be responsible for:

• – Driving insurance and retail product sales
• – Expanding customer relationships
• – Achieving aggressive sales targets
• – Delivering exceptional customer service across KCB branches

Key Responsibilities

Sales and Performance

• – Achieve comprehensive sales targets for both insurance and retail products
• – Meet and exceed budgeted sales objectives
• – Identify and meet customer needs through strategic selling and cross-selling of general and life insurance products
• – Maintain a customer retention ratio of 85%
• – Monitor and report daily, weekly, and monthly sales performance
• – Drive Life Partnership sales and ensure set budgets are met

Customer Relationship Management

• – Manage customer queries and complaints related to insurance products
• – Provide timely and effective resolution of customer issues
• – Escalate complex queries to appropriate management teams
• – Ensure accurate documentation and application processing
• – Assist clients with claim documentation and form completion

Operational Excellence

• – Conduct branch staff training on bancassurance products
• – Ensure strict adherence to credit control policies for premium collection
• – Manage claim reporting and documentation
• – Maintain compliance with KCB group policies and business expectations

Qualifications and Requirements

Educational Background

• – Minimum C+ in K.C.S.E., with C+ in Mathematics and English

Bachelor’s degree in:

• – Insurance
• – Actuarial Science
• – Marketing
• – Related Business field
• – Professional insurance certification preferred
• – Diploma or Master’s degree is an advantageous addition

Professional Experience

• – Minimum 1 year in sales
• – At least 6 months in customer-facing or relationship management roles
• – Strong knowledge of insurance products

Work Locations

Candidates must be willing to work in one or more of these locations:

• – Mpeketoni
• – Changamwe
• – Kisauni
• – Ukunda
• – Garissa
• – Moyale

Why Join KCB Bank?

By becoming part of KCB’s bancassurance team, you’ll:

• – Work with a leading pan-African financial institution
• – Develop advanced sales and customer relationship skills
• – Enjoy a dynamic and challenging work environment
• – Access opportunities for professional growth and development
• – Contribute to KCB’s mission of financial inclusion and economic empowerment

Application Process

Interested and qualified candidates should:

• – Specify preferred work location(s)
• – Prepare a detailed, comprehensive CV
• – Log in to KCB’s recruitment portal
• – Submit application with all required documentation

Quick Application Tips

• – Highlight previous sales achievements
• – Demonstrate exceptional customer service skills
• – Show adaptability and professional drive
• – Clearly indicate location preferences

KCB Bank is an equal opportunity employer committed to diversity, professional development, and creating opportunities across East Africa.