SBM Bank is Hiring a Branch Manager – Job Opportunities in Nairobi & Pwani Regions

SBM Bank, one of Kenya’s fast-growing and customer-centric financial institutions, is currently offering exciting career opportunities in banking. They are hiring an experienced and visionary Branch Manager to lead branch operations and business growth in the Nairobi and Pwani regions. This is a fantastic chance for banking professionals seeking to elevate their careers with a reputable institution that places people at the heart of its strategy.

Job Overview: Branch Manager – SBM Bank Kenya

The Branch Manager is primarily responsible for overseeing the business development and daily operations of the assigned branch. This role entails ensuring optimal customer satisfaction, team engagement, profitability, and sustainable growth in line with SBM Bank’s strategic goals. If you are searching for banking jobs in Kenya or want to advance your career with SBM Bank, this opportunity could be your next big step.

Department:

Consumer Banking

Job Location:

Nairobi & Pwani Regions

Contract Type:

Open-Ended

Application Deadline:

June 6, 2025

Key Responsibilities

1. Business Acquisition (60%)

• Drive the implementation of SBM Bank’s business development strategy at the branch level.
• Grow the customer base alongside liabilities, assets, and cross-selling of banking products.
• Develop and execute strategic branch business plans, revenue forecasts, and sales pipelines.
• Support marketing campaigns and provide feedback on product performance and market trends.
• Ensure timely submission of sales activity reports aligned with set SLAs.

2. Service Delivery & Operations (10%)

• Monitor and enhance customer service levels to ensure satisfaction and client retention.
• Implement robust risk management and control systems for safe, compliant operations.
• Ensure that branch premises uphold brand image and physical security standards.
• Execute operational routines consistently as per the Branch Manager Daily Routine Guidelines.

3. People Management (20%)

• Provide inspirational leadership to the branch team and drive high performance.
• Coach and mentor staff through structured performance management practices.
• Identify skill gaps and recommend appropriate training or upskilling interventions.
• Foster a positive work culture aligned with SBM’s values and strategic direction.

4. Compliance and Risk Management (10%)

• Ensure adherence to all internal policies, procedures, and external regulatory requirements.
• Collaborate with risk and compliance teams to mitigate business risks.
• Champion and monitor compliance frameworks across all operational aspects of the branch.

Reporting Structure

Direct Reports:

• Service Delivery Manager
• Relationship Managers and Officers

Key Stakeholders:

• All existing and potential branch clientele

Qualifications and Job Requirements

Educational Background:

• Bachelor’s degree in a business-related discipline (e.g., Finance, Banking, Economics).
• Professional certifications such as AKIB are an added advantage.

Experience:

• Minimum of 5 years in a managerial role within the banking or financial services industry.
• Thorough understanding of branch operations, banking policies, legal requirements, and service delivery frameworks.

Core Competencies:

• Strategic Thinking & Commercial Acumen
• Leadership and Team Supervision
• Client Relationship Management
• Persuasion and Influencing Skills
• Effective Communication & Presentation Skills
• Operational Excellence & Customer Focus
• Decision-Making and Proactiveness
• Planning and Organizational Skills

Why Work at SBM Bank Kenya?

SBM Bank Kenya is known for fostering a growth-oriented career environment and offers staff ample opportunities for learning, innovation, and advancement. Joining SBM means being part of a purpose-driven organization that emphasizes trust, integrity, and service excellence. Whether you’re searching for SBM Bank jobs in Nairobi or exploring banking careers in the Coast region, this role presents the perfect gateway for professional fulfillment and long-term success.

How to Apply

Qualified and ambitious candidates are invited to submit their applications before June 6, 2025. Be sure to highlight your relevant experience, qualifications, and your passion for driving business success and customer engagement in the banking sector.

Explore more SBM Bank Kenya Careers and Job Vacancies:

• SBM Bank Careers Portal
• Banking Jobs in Kenya
• Branch Manager Job Opportunities

Take charge of your future. SBM Bank is hiring—apply now and be part of a dynamic financial institution that’s transforming lives through accessible and innovative banking solutions across Kenya.