Customer Care Assistant I

National Quality Control Laboratory is seeking a Customer Care Assistant I to join their team in Nairobi. This entry-level customer service job in Nairobi is ideal for professionals with experience in client relations looking to advance their career in public sector service delivery. Candidates with strong communication skills and computer proficiency will excel in this role.

Key Job Information

• Position: Customer Care Assistant I
• Location: Nairobi, Kenya
• Employment Type: Contract (1 Year)
• Experience Level: Mid-level (requires prior Customer Care II experience)
• Salary Range: As per NQCL scale

About NQCL

The National Quality Control Laboratory (NQCL) is a premier institution responsible for testing and ensuring the quality of pharmaceuticals and related products in Kenya. NQCL’s mission focuses on excellence in customer service, laboratory standards, and compliance with national health regulations.

NQCL careers offer professionals structured growth, exposure to public sector operations, and opportunities to develop skills in client engagement, reception, and administrative support. Jobs at NQCL promote a culture of professionalism, inclusivity, and continuous learning.

Customer Care Assistant I Job Description

The Customer Care Assistant I provides front-line support at NQCL, assisting customers and visitors while ensuring efficient operations of customer service desks. The role involves responding to inquiries, recording customer feedback, and supporting events and reception functions.

Customer service jobs in Nairobi at NQCL are ideal for candidates with prior experience at Customer Care Assistant II level, looking to enhance their administrative, communication, and client service skills in a structured public sector environment.

Key Responsibilities

• Operate customer care desks and attend to client inquiries professionally.
• Ensure customer feedback is collected manually or electronically.
• Answer and manage the reception telephone line promptly.
• Receive and usher guests to the designated offices courteously.
• Maintain daily records of customer details and interactions.
• Assist in organizing and facilitating events and meetings.
• Respond to customer inquiries efficiently and provide accurate information.

Required Qualifications

• Cumulative six (6) years of relevant experience, with at least three (3) years at Customer Care Assistant II grade or equivalent.
• Diploma in Customer Care, Communication, Public Relations, Journalism, Media, or an equivalent qualification from a recognized institution.
• Proficiency in computer applications.
• Strong interpersonal and communication skills.
• Ability to follow guidance and work under supervision effectively.

Preferred Qualifications

• Experience in public sector customer service or administrative roles.
• Knowledge of customer feedback systems and electronic tracking tools.
• Familiarity with event coordination and reception duties.

Benefits and Compensation

• Contract-based employment for one year with structured orientation and training.
• Opportunity to develop customer service, administrative, and reception skills.
• Exposure to professional operations within a national laboratory setting.
• Supportive work environment fostering professionalism, inclusivity, and teamwork.
• Opportunity to advance in public sector client service careers.

How to Apply for Customer Care Assistant I Jobs at NQCL

Candidates exploring Customer Care Assistant I job opportunities at NQCL should submit both hard copy and soft copy applications. Required documents include a signed application letter, CV, copies of academic and professional certificates, and proof of eligibility or prior experience.

Hard copy applications should be sealed, clearly marked “Confidential,” and indicate Advert No. NQCL NO.21/2026. Deliver to: Ag. Chief Executive Officer, National Quality Control Laboratory, University of Nairobi, School of Pharmacy Building 2nd Floor – Kenyatta National Hospital, P.O. Box 29726 – 00100, Nairobi. Soft copy applications should be emailed to [email protected] with a copy to [email protected]. Submit all applications by 17:00 hrs on 14th April, 2026. Only shortlisted candidates will be contacted for interviews.