Customer Care Assistant II

Affordable Housing Board is seeking a Customer Care Assistant II to join their team in Nairobi. This Customer Care Assistant II opportunity is ideal for customer service professionals looking to grow their career in Kenya’s housing sector. Candidates exploring Nairobi Customer Care Assistant II jobs at AHB will gain practical experience in client engagement and service delivery within a structured public sector environment.

Key Job Information

• Position: Customer Care Assistant II
• Location: Nairobi, Kenya
• Employment Type: Full-time
• Experience Level: Mid-level
• Salary Range: As per AHB grade AHB 8

About Affordable Housing Board

The Affordable Housing Board is a state corporation established under the Affordable Housing Act of 2024. Operating within the State Department for Housing and Urban Development, AHB is mandated to provide a framework for developing affordable and institutional housing in Kenya. Careers at Affordable Housing Board offer structured growth and hands-on exposure to public service operations.

AHB is committed to diversity, equity, and inclusion. Persons Living With Disabilities (PLWD) are encouraged to apply. Working at AHB allows professionals to contribute to national housing initiatives while developing critical skills in client relations and administrative support.

Customer Care Assistant II Job Description

The Customer Care Assistant II ensures high-quality client interactions, handles inquiries, and provides frontline support under the guidance of the Senior Corporate Communications Officer. Reporting to the Senior Corporate Communications Officer, this role monitors service delivery, manages complaints, and maintains customer service records. Nairobi Customer Care Assistant II jobs at AHB provide opportunities to enhance public relations, communication, and analytical skills in a professional environment.

Key Responsibilities

• Receive and respond to customer inquiries on housing allocation, tenant purchase schemes, and housing fund services.
• Record, update, and maintain customer service logs, inquiries, and complaints in the Board’s service database.
• Direct customers to appropriate officers or departments for specialized assistance.
• Assist in organizing customer service counters, call centers, and help desks for smooth operations.
• Support the administration of customer satisfaction surveys by distributing questionnaires and collecting responses.
• Participate in public awareness forums, exhibitions, and sensitization events under supervision.
• Monitor service delivery by recording wait times, complaint resolution rates, and client feedback.
• Provide front-desk reception duties, including welcoming clients, directing visitors, and handling inquiries courteously.

Required Qualifications

• Cumulative service period of three (3) years at Customer Care Assistant III or in a comparable position.
• Diploma in Customer Service, Public Relations, International Relations and Diplomacy, Communication Management, Front Office, or equivalent qualification from a recognized institution.
• Proficiency in computer applications for service management and reporting.
• Demonstrated merit and ability reflected in work performance and results.
• Strong interpersonal and communication skills.
• Customer-focused approach and ability to meet deadlines.
• Analytical and critical thinking skills.

Preferred Qualifications

• Experience in corporate communications, public relations, or customer service in a public sector environment.
• Familiarity with client feedback management systems and service desk software.
• Knowledge of housing schemes, tenant management, or government service delivery frameworks.

Benefits and Compensation

• Structured salary according to AHB grade AHB 8.
• Opportunities for professional growth within the corporate communications and customer service sectors.
• Hands-on exposure to client engagement, service monitoring, and public sector operations.
• Supportive work environment promoting teamwork, inclusion, and continuous learning.
• Participation in national housing awareness initiatives and public outreach programs.

How to Apply for Customer Care Assistant II Jobs at Affordable Housing Board

Candidates exploring Customer Care Assistant II job opportunities at the Affordable Housing Board are encouraged to submit their applications via the official portals: AHB Careers or ACAL Consulting Careers. Applications must include a cover letter, CV, copies of academic and professional certificates, National ID, and testimonials.

Only shortlisted candidates will be contacted. Applications must be submitted by 17 March 2026, 5:00 PM EAT. Don’t miss this opportunity to join AHB — one of Nairobi’s leading employers for customer service and corporate communications careers in the public sector.