Customer Experience Executive

Liberty Kenya is Hiring: Customer Experience Executive

Customer Experience Executive Job Overview

Liberty Kenya seeks a Customer Experience Executive to build sustainable customer relationships through proactive communication and personalized service in the insurance and financial services sector.

Core Responsibilities

Customer Relationship Management

• – Update and maintain current customer profiles
• – Provide personalized communication and solutions
• – Develop strong relationships understanding customer financial needs

Communication and Service Delivery

• – Promptly receive and action customer communications across all channels
• – Eliminate service barriers and take full ownership of customer issues
• – Ensure customers understand and appreciate Liberty’s solutions

Market and Product Knowledge

• – Stay informed about investment and financial market events
• – Provide market analysis and investment solution insights
• – Proactively update customers on product status and potential improvements

Jobs at Tetra Pak Qualifications

Educational Requirements

• – Bachelor’s degree
• – CIM/MSK Certificate or ICX Membership (advantageous)

Professional Experience

• – Minimum 2 years in customer experience within insurance or financial services

Key Competencies

• – Strong interpersonal skills
• – Efficient task prioritization
• – Team-oriented approach
• – Solutions-focused mindset
• – Financial market knowledge
• – Business acumen

Application Details

Submission Guidelines

• – Send application and updated CV to [email protected]
• – Subject line: Customer Experience Executive
• – Application deadline: 31st January 2025

Employer Commitment

• – Equal-opportunity employer
• – Diversity encouraged
• – Only shortlisted candidates will be contacted