Jubilee Asset Management is Hiring a Customer Experience Intern – Nairobi

Jubilee Asset Management Limited (JAML) is hiring a Customer Experience Intern to join their team in Nairobi. This internship opportunity is ideal for passionate, proactive graduates looking to gain hands-on experience in customer service, finance, and investment management.

JAML is a premier asset management company in Kenya offering a wide array of investment solutions tailored to institutions, high-net-worth individuals (HNWIs), and retail clients. Their product portfolio spans insurance fund management, unit trusts, offshore investments, structured investment products, and more. For details, visit JAML’s official website.

Position Overview

Job Ref. No: JAML050
Job Title: Customer Experience Intern
Department: Customer Experience
Reporting To: Customer Experience Manager
Location: Nairobi, Kenya
Contract Type: Internship
Start Date: Rolling basis – Apply early!
Industry: Financial Services, Investment Management

Role Purpose

The Customer Experience Intern will play a key role in supporting client engagement initiatives, resolving inquiries, analyzing feedback, and assisting in process improvements that enhance overall client satisfaction. This is a unique opportunity to work with leading professionals and contribute to JAML’s goal of delivering top-tier investment experiences.

Main Responsibilities

Client Engagement and Support

• Assist in responding to client queries regarding investment services, products, and accounts.
• Support the execution of onboarding sessions, service quality surveys, and product updates.
• Work with business development and portfolio management teams to ensure smooth client interactions.

Documentation and Feedback Management

• Record client interactions in CRM platforms like Salesforce for future reference and audit use.
• Help resolve client concerns and monitor suspense accounts under guidance.
• Prepare engaging communication materials like newsletters and product manuals.

Process Improvement and Analysis

• Analyze client feedback and extract actionable insights to enhance customer service.
• Support the integration of digital tools that streamline workflows and improve customer engagement.
• Assist in refining client servicing processes to boost operational efficiency.

Compliance and Governance

• Ensure all client-facing activities comply with the Capital Markets Authority (CMA) regulations and the Data Protection Act.
• Maintain updated records for auditing, reporting, and quality assurance.

Key Skills and Competencies

• Client-Focused: Committed to understanding and meeting client needs.
• Excellent Communication: Strong verbal and written communication abilities.
• Analytical Thinking: Ability to evaluate data and offer process improvement insights.
• Collaboration: Comfortable working in cross-functional teams.
• Attention to Detail: Precise in documentation and compliance practices.
• Adaptability: Willingness to learn, adjust, and grow within a dynamic environment.
• Ethics: Demonstrates integrity, confidentiality, and professionalism.

Educational & Professional Qualifications

• Bachelor’s degree in Business Administration, Finance, Marketing, Customer Service, or related field from a recognized university.
• Coursework or certification in Customer Service, Investment Management, or Financial Services is an added advantage.

Experience Requirements

• At least 6 months of work experience or internships in customer service, client engagement, or financial services.
• Knowledge of CRM tools such as Salesforce is desirable.
• Exposure to the asset management or insurance industry through academic projects is an added benefit.

Why Join Jubilee Asset Management?

JAML offers one of the most dynamic internship opportunities in Nairobi for graduates aiming to grow their career in financial services. The internship allows for professional development, cross-functional collaboration, and exposure to industry-best practices in wealth and institutional management. If you’re searching for internship jobs in Nairobi’s financial sector, this is an opportunity not to miss.

How to Apply

Interested and qualified applicants should submit their updated resume and cover letter through the official careers section at JAML Careers Page before the role is filled. Early applications are encouraged due to high interest.

Explore More Career Opportunities at Jubilee

For more career opportunities in Jubilee Insurance Kenya, regularly check the Jubilee Careers Portal. Whether you’re searching for entry-level internships or mid-level management roles, Jubilee offers a wide range of jobs in Kenya’s financial sector.

Join Jubilee Asset Management and become part of a leading brand that values innovation, integrity, and client success.