Customer Experience Interns

Airtel Kenya is hiring Customer Experience Interns to join its retail operations team across multiple regions in Kenya. This internship offers recent graduates an opportunity to gain hands-on experience in telecommunications, customer service, and retail sales within one of the world’s leading telecom companies.

Key Job Information

Position: Customer Experience Intern
Location: Nairobi, Migori, Kakamega, Nyali, Voi, Murang’a, Nyeri, Kapenguria – Kenya
Employment Type: Full-time, Temporary Internship
Experience Level: Entry-Level / Graduate

About Airtel Kenya

Airtel Kenya is a leading telecommunications provider delivering mobile voice, data, and financial services to millions of customers nationwide. As part of a global telecom network, the company continues to expand connectivity, digital financial services, and customer-centered innovations across the country.

Careers at Airtel Kenya provide young professionals with exposure to dynamic retail environments and structured learning opportunities. These job opportunities at Airtel Kenya are ideal for recent graduates seeking practical experience in customer service, brand visibility, sales support, and digital financial solutions. The organization values excellence, innovation, and a strong commitment to customer satisfaction.

Airtel Customer Experience Intern Job Description

The Customer Experience Intern will support daily retail shop operations while assisting the customer service team in delivering an exceptional in-store experience. This role offers hands-on learning in customer engagement, sales support, product knowledge, and operational processes within a fast-paced telecommunications environment.

This internship is suitable for candidates who are inquisitive, creative, and eager to learn. The Customer Experience Intern vacancy in Kenya provides exposure to Airtel’s product portfolio, including SIM services, airtime, bundles, devices, and Airtel Money solutions. Interns will work under the guidance of Customer Service Executives and Shop Managers while contributing to positive brand representation.

Key Responsibilities

• Welcome and assist customers visiting the shop in a professional and friendly manner.
• Respond to basic customer queries regarding Airtel products and services such as SIM registration, airtime, bundles, and device troubleshooting.
• Support the resolution of customer complaints by escalating complex issues to Customer Service Executives or the Shop Manager.
• Promote Airtel products, services, and ongoing offers to enhance sales performance.
• Guide customers through Airtel Money registration, PIN reset, and transaction processes.
• Educate customers on digital self-service platforms and responsible financial practices.
• Maintain shop displays, branding standards, and overall cleanliness to reflect Airtel’s brand values.
• Assist with other operational duties assigned by the Shop Manager.

Required Qualifications

• Recent graduate with a Bachelor’s degree in Marketing, Sales, Business Management, or a related field.
• Up to 1–2 months of experience in sales, trade promotions, brand visibility, or customer service is desirable.
• Strong verbal and written communication skills in English and Swahili.
• Professional attitude and customer-focused mindset.
• Ability to work in a team-oriented retail environment.
• Willingness to indicate current region of residence in the application.

Preferred Qualifications

• Interest in telecommunications and digital financial services.
• Strong interpersonal skills and ability to handle diverse customer needs.
• Basic understanding of mobile money platforms and digital products.

Benefits and Compensation

Airtel Kenya employment programs offer structured on-the-job training, mentorship, and exposure to retail operations within a global telecom brand. Interns gain valuable experience in customer engagement, sales processes, and digital service support. These latest jobs provide an excellent entry point for graduates seeking long-term careers in telecommunications, customer support, or sales operations.

The internship enables participants to build professional networks, strengthen communication skills, and gain practical experience in high-traffic retail environments.

How to Apply for Customer Experience Intern Job Opportunities at Airtel Kenya

Recent graduates exploring fresh positions in telecommunications are encouraged to apply today. This week, Airtel Kenya is reviewing applications for Customer Experience Intern opportunities across multiple regions.

Candidates should complete all required application steps through the designated application platform, including updating their profile, completing required tests, and submitting a tailored cover letter. Early applications increase visibility to recruiters. Only shortlisted candidates will be contacted for the next stage of the selection process.