Customer Service Representative (Remote)

Customer Service Representative (Remote) – Vida Shoes International | Mombasa, Kenya

Vida Shoes International is hiring a Remote Customer Service Representative based in Mombasa, Kenya to join their growing international team. Since 1973, Vida Shoes International has established itself as a global leader in footwear design, production, and marketing, leveraging extensive international resources to create quality branded footwear.

About the Customer Service Representative Role

As the company expands its ecommerce customer service operations, they’re seeking a dynamic and friendly Customer Service Representative to support their international customer base. This full-time remote position offers excellent growth opportunities within a rapidly expanding customer service team.

Key Responsibilities

The Customer Service Representative will be responsible for delivering exceptional customer support through various channels:

• – Managing order fulfillment and release processes using Shopify and proprietary systems
• – Processing customer returns through integrated systems efficiently
• – Handling customer inquiries via phone and email regarding sales orders, returns, and product information
• – Delivering positive, empathetic, and professional customer interactions
• – Collaborating with brand management teams to address customer concerns and improve service delivery

Required Qualifications & Skills

The ideal candidate will possess:

• – Native-level English proficiency with outstanding communication skills
• – 2-3 years of proven ecommerce customer service experience
• – Strong problem-solving abilities and calm demeanor under pressure
• – Advanced computer literacy, including proficiency in PC/Mac environments and Microsoft Office
• – Excellent multitasking capabilities and organizational skills
• – Previous Shopify experience (advantageous)

Technical Requirements

• – Personal computer with reliable internet connection
• – Ability to work Eastern Standard Time zone hours
• – 40-hour work week availability (Monday-Friday split schedules and alternating Sundays)

Compensation & Benefits

• – Monthly salary: $400 – $550 (based on experience)
• – Remote work flexibility
• – Career advancement opportunities
• – Professional development support

Vida Shoes International maintains a commitment to equal opportunity employment and welcomes applications from all qualified candidates regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

Note: Only direct applications will be considered. No third-party staffing inquiries.

Interested candidates meeting all requirements are encouraged to apply. Only shortlisted candidates will be contacted for further discussion.