4G Capital is Hiring a Debt Collection Agent – Explore Top Finance Job Opportunities in Nairobi

4G Capital is currently looking for a motivated and experienced Debt Collection Agent to join its expanding team in Nairobi. This is a full-time position ideal for individuals seeking finance job opportunities in Kenya, particularly those with a passion for client engagement, account management, and ethical collections. If you’re searching for debt collection jobs in Nairobi or want to advance your career in a purpose-driven company, this could be the perfect role for you.

About 4G Capital – A Trusted Leader in Microfinance Careers in Nairobi

4G Capital is a pioneering fintech company that offers unsecured working capital to micro and small businesses across Sub-Saharan Africa. With a mission to empower entrepreneurship through access to capital and knowledge, 4G Capital combines digital financial services with customer education to unlock long-term business growth. Headquartered in Nairobi, the company supports thousands of MSMEs through its proprietary technology and inclusive business model.

Recognized for transforming lives through sustainable financial solutions, 4G Capital has become a top destination for those looking for microfinance careers in Nairobi and beyond. The company continues to grow its team with purpose-driven individuals passionate about making a difference.

Job Title: Debt Collection Agent – Join 4G Capital Careers in Nairobi

Employment Type:

Full-time

Reporting To:

Debt Collections Agent Team Leader

Location:

Nairobi, Kenya (with possibility of relocation within the country)

Working Hours:

Monday to Friday, 8:00 AM – 5:30 PM

Salary:

Negotiable based on experience and national benchmarks

Key Responsibilities – Ideal for Those Seeking Customer Account Management Jobs in Kenya

Account Portfolio Management

• Manage and monitor assigned delinquent customer accounts using ethical and professional recovery techniques.
• Analyze and implement strategic solutions to maximize debt recovery while maintaining client trust.

Daily and Monthly Collection Targets

• Consistently meet or exceed daily and monthly recovery goals.
• Use a results-driven approach to increase recovery efficiency while reducing delinquency rates.

Client Interaction and Complaint Resolution

• Perform timely follow-ups on defaulting clients through phone calls, SMS, emails, and in-person visits.
• Address and resolve customer concerns, ensuring a professional and respectful engagement throughout the collection process.

Field Engagement and On-Ground Recovery

• Conduct field visits to clients as part of the debt recovery strategy, particularly for complex or high-value accounts.
• Work closely with branch staff to ensure effective coordination of collection efforts during field drives.

Documentation and Compliance

• Maintain updated records of all collection activities in line with internal protocols.
• Ensure full compliance with 4G Capital’s ethical standards and legal collection procedures.

Collaboration with Stakeholders

• Coordinate with call center agents to address escalated cases.
• Build relationships with local authorities and relevant security officers to support lawful recovery processes.

Qualifications – A Strong Fit for Collections Agent Job Vacancies in Kenya

• A diploma or degree in Business, Finance, or related field.
• Previous experience in debt collection is mandatory, preferably in a banking, fintech, or microfinance environment.
• Excellent communication, negotiation, and interpersonal skills.
• High level of professionalism and ability to manage confidential information with discretion.
• Proven organizational and time-management abilities.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines.
• A collaborative team player with a can-do attitude and proactive mindset.
• Self-motivated, results-driven, and able to work with minimal supervision.
• Willingness to relocate within Kenya based on operational needs.
• High level of integrity and personal accountability.

Why You Should Consider 4G Capital – Careers in Debt Collection with a Purpose

At 4G Capital, you’re not just joining a company — you’re becoming part of a movement to transform African entrepreneurship. With a work culture rooted in innovation, empowerment, and community impact, 4G Capital offers outstanding career growth for individuals interested in finance and debt recovery jobs.

As an employer of choice for professionals looking for 4G Capital careers, the company invests in your training, development, and long-term success. With competitive pay, nationwide mobility, and a dynamic team culture, this is your chance to advance your career while contributing to Africa’s growth story.

How to Apply for This Debt Collection Job in Nairobi

Think you’re the right fit? Submit your application today! Interested candidates should send a detailed CV and a cover letter explaining their suitability for the role. Applications can be submitted through the official 4G Capital careers portal or any designated job board associated with this listing.

Note:

Only shortlisted candidates will be contacted. Early applications are highly encouraged due to the rolling review process.

Take the next step in your professional journey. Apply now to join one of the fastest-growing fintech and microfinance companies offering rewarding finance job opportunities in Nairobi.