Digital Sales Strategist

Jubilee Insurance is Hiring a Digital Sales Strategist – Apply Now!

Are you passionate about digital sales and customer engagement? Do you thrive in a dynamic, fast-paced environment? Jubilee Life Insurance Limited is hiring a Digital Sales Strategist to join their vibrant team at their Nairobi Head Office. This is a fantastic opportunity for candidates seeking digital marketing jobs in Nairobi, insurance careers in Kenya, or those interested in working with one of the most established and trusted insurance providers in East Africa.

About Jubilee Insurance

Founded in 1937, Jubilee Insurance is the first locally incorporated insurance company in Kenya, headquartered in Mombasa. With over 1.9 million clients and operations across Kenya, Uganda, Tanzania, Burundi, and Mauritius, Jubilee is the largest composite insurer in East Africa. The group is the only ISO-certified insurance company listed on all three major East African stock exchanges: Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange. Learn more at www.jubileeinsurance.com.

About the Digital Sales Strategist Role

This role is tailor-made for individuals with a blend of digital acumen, customer service finesse, and a passion for life and pension products. The Digital Sales Strategist will report to the Senior Officer – Alternative Channels and will be central to driving online insurance sales and client engagement across various digital platforms.

Job Ref. No:

JLIL 318

Location:

Nairobi, Kenya

Position Type:

Full-time

Key Responsibilities

1. Operational Excellence

• Engage potential and existing clients via email, social media, live chats, webinars, and virtual meetings to promote life insurance and pension products.
• Guide customers through the complete online sales journey, from inquiry to policy acquisition.
• Provide tailored insurance solutions by explaining complex insurance concepts in a simple, relatable way.
• Respond promptly to product-related queries, providing accurate and detailed information.
• Manage policy renewals and identify upselling or cross-selling opportunities.
• Maintain updated CRM records, ensuring every lead and customer interaction is logged correctly.
• Generate daily performance reports on digital sales KPIs, conversions, and engagement.
• Use CRM automation tools for communication, follow-ups, and customer retention.
• Collaborate with the marketing team to align digital campaigns with client feedback and performance analytics.
• Attend regular training to stay informed on products, compliance standards, and digital selling skills.

2. Corporate Governance

• Ensure full compliance with industry regulations concerning digital sales and life insurance.
• Safeguard client data in line with local and international data protection laws.
• Adhere to Jubilee’s internal policies and ethical practices while engaging with clients online.
• Escalate complaints, suspicious activity, or risks to the compliance or management team as necessary.

3. Culture & Collaboration

• Promote an ethical, inclusive, and collaborative work culture.
• Work cross-functionally with marketing, compliance, and customer service to achieve organizational goals.
• Develop personal growth plans aligned with Jubilee’s strategic goals and your career aspirations.

Key Skills & Competencies

• Digital Fluency: Comfortable with CRMs, online marketing tools, and digital engagement techniques.
• Sales-Driven: Proven ability to close deals in an entirely digital environment.
• Customer-Oriented: Understands how to meet customer needs digitally while building lasting relationships.
• Excellent Communication: Ability to articulate ideas clearly and professionally in both verbal and written formats.
• Resilience & Flexibility: Thrives in high-pressure, target-driven environments.
• Problem Solver: Able to overcome objections and resolve issues efficiently in real time.
• Continuous Learning: Eagerness to stay updated on new technologies and insurance market dynamics.

Academic & Professional Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• Minimum 1 year of experience in a digital sales, call center, or e-commerce environment.
• Professional certification in Digital Marketing or Sales is an added advantage.
• Executive Certificate of Proficiency (ECOP) is a plus.
• Experience in the life insurance or financial services sector will be considered an asset.
• Track record of meeting or surpassing digital sales targets and managing customer relationships online.

Why Join Jubilee Insurance?

Jubilee Insurance isn’t just a workplace — it’s a brand synonymous with trust, innovation, and opportunity. Whether you’re searching for digital marketing careers in Nairobi, insurance job vacancies in Kenya, or remote sales jobs in the financial sector, this role is your launchpad for career growth and industry impact.

How to Apply

If you meet the qualifications and are excited to make a difference in the digital sales space, apply by sending your CV and cover letter to [email protected]. Be sure to quote the Job Reference Number: JLIL 318 and the Position: Digital Sales Strategist in your email subject line.

Application Deadline: 22nd May 2025

Only shortlisted candidates will be contacted.

Boost Your Career With Jubilee Insurance – Apply Today!