Ecosystem Coordinator

Tiko (formerly Triggerise) is seeking a dedicated and dynamic Ecosystem Coordinator to join their team in Kilifi, Kenya. This exciting opportunity offers a chance to make a significant impact on sexual reproductive health services for youth in Sub-Saharan Africa.

About Tiko:

Tiko is a pioneering organization committed to empowering youth with access to sexual reproductive health services. Operating in Kenya, Ethiopia, Uganda, South Africa, and Burkina Faso, Tiko utilizes an innovative digital platform to deliver scalable and verifiable services. The company’s unique approach involves collaborating with local communities and employing nudges like reminders, discounts, and reward points to encourage service utilization. Additionally, Tiko supports users in becoming micro-entrepreneurs, contributing to their local economies.

With a global team of 160 enthusiastic professionals spread across offices in South Africa, Kenya, Ethiopia, the Netherlands, and Portugal, Tiko offers a fast-paced, informal, and friendly work environment. The company culture is young, dynamic, and globally oriented.

Position Overview:

The Ecosystem Coordinator will play a crucial role in maintaining smooth operations across Tiko’s ecosystems in Kenya. This position requires excellent communication skills, problem-solving abilities, and a strong commitment to Tiko’s mission of improving youth access to sexual reproductive health services.

Key Responsibilities:

1. Ecosystem Support and Management:

• – Serve as the primary point of contact for all actors across Tiko ecosystems
• – Respond to and resolve first-line non-technical inquiries via phone, internet, and other channels
• – Escalate complex issues to appropriate internal teams
• – Conduct regular in-person check-ups with actors across the country

2. Branding and Compliance:

• – Ensure correct branding implementation at all actor locations
• – Provide support and guidance to address compliance issues

3. Field Team Coordination:

• – Collaborate with other field teams to ensure smooth and effective operations
• – Facilitate communication and information sharing between teams

4. Fraud Prevention and Mitigation:

• – Identify, prevent, and respond to potential fraud within ecosystems
• – Flag and report suspicious activities or breaches of code of conduct and standard operating procedures

5. Ecosystem Expansion:

• – Map and set up new Tiko ecosystems
• – Identify, contract, and onboard new actors

Requirements:

• – Current residence in Kilifi, Kenya (mandatory)
• – Bachelor’s degree or relevant work experience in a related field
• – 2-3 years of working experience in a similar area
• – Experience in educational programs (mandatory)
• – Familiarity with cash transfer programs
• – Proficiency in mobile technologies, messaging, and application use
• – Excellent interpersonal and communication skills
• – Strong problem-solving abilities and innovative mindset
• – Team player with a collaborative approach
• – Salesforce experience is a plus

Desired Qualities:

• – Tech-savvy with a quick learning ability for new systems and applications
• – Adaptable and flexible in a fast-paced environment
• – Passionate about improving youth access to sexual reproductive health services
• – Cultural sensitivity and ability to work with diverse communities

Compensation and Benefits:

Tiko believes in transparency, including when it comes to salaries. The monthly salary range for this position is Ksh187,800 – Ksh280,000 gross per month, plus benefits. The exact offer will depend on the candidate’s level of experience and how it relates to future colleagues.

Additional benefits include:

• – Personal development budget
• – Unlimited holidays (with team coordination)
• – Growth opportunities within the organization
• – Chance to shape Tiko’s products and processes
• – Trust-based work environment with minimal unnecessary rules

Join Tiko and be part of a mission-driven organization that’s revolutionizing youth access to sexual reproductive health services in Sub-Saharan Africa. This role offers a unique opportunity to make a tangible difference in communities while working with a diverse, international team.