Enrolment Officer

Makini Schools is a leader in the Kenyan system of education – drawing on global best practice – with five campuses in Nairobi & Kisumu, offering nursery, primary and high school education.
We are recruiting to fill the following positions below:Key Responsibilities

Lead Response & Management

Manage all new prospective-parent enquiries generated through digital advertising, website forms, social media, telephone enquiries and other assigned lead-generation channels.
Ensure 100% of new leads are actioned within the agreed SLA, with particular focus on significantly improving response time beyond the current 24-hour standard.
Make outbound calls to prospective parents to establish their requirements and level of interest.
Maintain consistent follow-up with prospects who cannot be reached on the first attempt.
Ensure every contact attempt, outcome and next action is accurately captured in the SIMs/ CRM admissions system.

Lead Qualification

Conduct initial qualification of prospective parents to establish:

Preferred Makini campus
Curriculum preference — CBE or Cambridge
Child’s age/grade/year group
Intended admission date/term
Parent’s location
Key considerations when selecting a school
Level of urgency/readiness
Any specific questions or requirements requiring campus follow-up

Categorise and prioritise leads according to their likelihood and timeframe for enrolment.

School Tour & Appointment Conversion