Executive Head of Privacy

Reporting to the Group Chief Risk Officer, the Executive Head of Privacy is accountable for shaping, governing, and advancing Safaricom’s enterprise wide Privacy, Data Protection, and Responsible Data Use strategy, frameworks, controls, and capabilities.

Key responsibilities

• Privacy Strategy, Governance & Accountability
• Define and maintain the enterprise privacy strategy, policy suite, standards and baselines, aligned to Kenya’s DPA 2019 (rights, lawful bases, DPIAs, cross border rules).
• Operate a privacy governance model (committees, charters, decision rights) with clear DPO/DPIA ownership and Board/ExCo reporting.
• Implement and continually improve a PIMS under ISO/IEC 27701:2025 (stand alone management system), integrating with existing ISMS where helpful.

Requirements

• Customer Obsession
• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalization and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.
• Create an inspiring vision for your team to drive strategy and performance…

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