Front Office/Reservations Host

Hyatt Place & Hyatt House Nairobi Westlands is Hiring a Front Office/Reservations Host

Hyatt Careers presents an exciting opportunity at one of the most prestigious addresses in the city. Hyatt Place & Hyatt House Nairobi Westlands is currently hiring a Front Office/Reservations Host. If you have a passion for guest service and hospitality excellence, this could be your chance to join a world-renowned brand and grow your career in hotel front office operations.

About Hyatt Place & Hyatt House Nairobi Westlands

Located in the heart of Nairobi’s business district, Hyatt Place & Hyatt House Nairobi Westlands combines contemporary comfort with world-class service. As part of the globally respected Hyatt Hotels Corporation, this dual-branded hotel property offers premium guest experiences, tailored stays, and career development opportunities in Kenya’s growing hotel and tourism sector.

Position: Front Office/Reservations Host

Location: Nairobi, Kenya

Job Posted: May 24, 2025

Job Summary

The Front Office/Reservations Host is the face of the hotel. This role is responsible for delivering a warm and professional welcome to all guests, ensuring smooth check-in and check-out procedures, handling reservations, and maintaining accurate guest records in the Property Management System (PMS). This position plays a vital role in guest satisfaction and the hotel’s front office efficiency.

Key Responsibilities

• Welcome guests warmly and assist with check-ins and check-outs according to Hyatt standards.
• Handle payments, pre-authorizations, and billing in line with the hotel’s credit policies.
• Manage guest registration and ensure proper documentation, including scanning and filing of registration forms.
• Efficiently post revenues and other charges using correct codes in the PMS.
• Process foreign exchange transactions for guests and staff.
• Respond to internal and external calls following standard operating procedures.
• Sell rooms to walk-in guests and handle reservation inquiries to maximize occupancy and revenue.
• Ensure the float is balanced, secured, and accurately recorded at the beginning and end of each shift.
• Promote hotel services including F&B outlets, business center, and conference facilities.
• Stay informed about current room occupancy and availability at all times.
• Report suspicious activity and guest feedback to the Front Office Manager.
• Perform wake-up calls, respond to emergency situations, and log all operator issues and calls.
• Attend daily briefings and participate in departmental meetings.

Qualifications and Requirements

• Previous experience in front office or reservations roles within the hospitality industry is preferred.
• Working knowledge of hotel Property Management Systems (especially Opera) is an added advantage.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor at all times.
• Strong attention to detail, organizational, and multitasking abilities.
• Ability to work shifts including weekends and holidays.
• Knowledge of foreign currency exchange handling is beneficial.
• Team player with a proactive and guest-first mindset.

Why Join Hyatt Careers in Nairobi?

Hyatt is known worldwide for providing enriching careers in hospitality. Working at Hyatt Place & Hyatt House Nairobi Westlands opens doors to professional growth, skill enhancement, and international standards of service excellence. As a Front Office/Reservations Host, you become part of a culture that celebrates diversity, respect, and genuine care for both guests and team members.

What Hyatt Offers

• Dynamic work environment within a global brand.
• Career advancement opportunities and training programs.
• Attractive compensation and benefits aligned with market standards.
• A supportive and inclusive workplace culture.

Looking for Careers and Jobs at Hyatt in Kenya?

This is one of the best hotel jobs in Nairobi for professionals who are passionate about guest service. Whether you’re searching for Hyatt Place Nairobi jobs, front office hotel jobs in Kenya, or hospitality careers in Westlands, this role gives you a strong foundation to grow and succeed.

How to Apply

If you meet the qualifications and are excited to deliver outstanding service, apply through the official Hyatt Careers website or trusted recruitment channels. Please note that this role is managed by a third-party employer responsible for all employment obligations and benefits at this location.

Important Note on Recruitment Fraud

Hyatt does not request payments at any stage of the recruitment process. Be cautious of fraudulent offers claiming to represent Hyatt. Always verify job openings via official Hyatt platforms or reputable job boards.

Explore More Hyatt Job Opportunities

Interested in more hotel career paths in Kenya? Discover roles across operations, guest services, food & beverage, and more. Visit Hyatt Careers and search for hotel job openings in Nairobi or Hyatt hotel vacancies in Kenya to find a role that matches your ambition.