ICT Officer I

National Quality Control Laboratory is hiring an ICT Officer I to join their technology team in Nairobi. This entry-level ICT job in Nairobi is ideal for professionals with a background in computer science or information technology seeking to grow their career in public sector IT services. Candidates with hands-on experience in user support and system maintenance will thrive in this role.

Key Job Information

• Position: ICT Officer I
• Location: Nairobi, Kenya
• Employment Type: Contract (1 Year)
• Experience Level: Mid-level (requires prior ICT Officer II experience)
• Salary Range: As per NQCL scale

About NQCL

The National Quality Control Laboratory (NQCL) is a leading institution in Kenya responsible for ensuring quality assurance of pharmaceuticals and related products. NQCL careers in ICT provide opportunities to support critical laboratory operations through technology, system maintenance, and user support.

NQCL promotes a culture of professionalism, technical excellence, and continuous learning. Jobs at NQCL offer exposure to ICT infrastructure management, troubleshooting, and configuration in a structured public sector environment.

ICT Officer I Job Description

The ICT Officer I provides technical support, maintains systems, and ensures smooth operation of NQCL’s IT infrastructure. The role involves coding, testing, installing, and configuring ICT equipment while providing training and support to users.

ICT jobs in Nairobi at NQCL are ideal for candidates with prior ICT Officer II experience, looking to develop their skills in system maintenance, troubleshooting, and IT support in a national laboratory setting.

Key Responsibilities

• Analyze, design, code, test, and implement computer programs as required.
• Provide technical support and user assistance across the organization.
• Maintain ICT support systems and train users on relevant applications.
• Repair and maintain ICT equipment and associated peripherals.
• Receive, install, and certify new ICT equipment for operational readiness.
• Configure new ICT equipment to meet organizational standards.

Required Qualifications

• Three years’ experience at the grade of ICT Officer II or in a comparable position.
• Bachelor’s Degree in Computer Science, Information Communication Technology, Business Information Technology, or equivalent qualification from a recognized institution.
• Proficiency in computer applications and ICT tools.
• Hands-on experience in hardware and software troubleshooting.
• Ability to work under guidance while demonstrating initiative in technical problem-solving.

Preferred Qualifications

• Experience in maintaining public sector ICT infrastructure.
• Knowledge of network configuration and security protocols.
• Familiarity with training users and providing ICT support documentation.

Benefits and Compensation

• Contract-based employment for one year with structured orientation and mentoring.
• Opportunity to develop hands-on ICT skills in a national laboratory setting.
• Exposure to system maintenance, programming, and IT support tasks.
• Professional growth in public sector technology careers.
• Supportive work environment promoting learning, technical excellence, and teamwork.

How to Apply for ICT Officer I Jobs at NQCL

Candidates exploring ICT Officer I job opportunities at NQCL should submit both hard copy and soft copy applications. Required documents include a signed application letter, CV, and copies of academic and professional certificates demonstrating ICT qualifications and experience.

Hard copy applications should be sealed, clearly marked “Confidential,” and indicate Advert No. NQCL NO.23/2026. Deliver to: Ag. Chief Executive Officer, National Quality Control Laboratory, University of Nairobi, School of Pharmacy Building 2nd Floor – Kenyatta National Hospital, P.O. Box 29726 – 00100, Nairobi. Soft copy applications should be emailed to [email protected] with a copy to [email protected]. Submit all applications by 17:00 hrs on 14th April, 2026. Only shortlisted candidates will be contacted for interviews.