IT Event Management Engineer

The IT Event Management Engineer is responsible for designing, implementing, and continuously improving global event detection and alerting systems that ensure proactive identification and resolution of IT issues before they impact users or services. This position operates at the intersection of engineering, automation, and service management, driving reliability, consistency, and operational excellence across hybrid cloud and on-prem environments.

The role is foundational to achieving a proactive, data-driven IT operations model—helping transition the organization from reactive firefighting to predictive service assurance.

Core Competencies

Technical Proficiency: Understanding of ITOM systems, monitoring frameworks, APIs, and integrations.
Process Orientation: Ability to document, standardize, and institutionalize best practices through templates and guides.
Collaboration: Works effectively across infrastructure, application, and service management domains.
Analytical Thinking: Strong data interpretation skills to identify event trends and patterns.
Innovation: Drives automation, simplification, and modernization of event workflows.
Customer Focus: Designs alerting systems that directly enhance reliability, transparency, and user satisfaction.

Qualifications & Experience

Education & Certifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage
Relevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable

Experience