Kukito Crew Members

Java House is looking for a vibrant and customer-oriented Kukito Crew Member to join their Nairobi-based team. This role offers an exciting opportunity for individuals eager to begin or grow their careers in Kenya’s fast-paced Quick Service Restaurant (QSR) industry.

Key Job Information

• Position: Kukito Crew Member
• Location: Nairobi, Kenya
• Employment Type: Full-time
• Experience Level: Entry-Level (0 years required)
• Salary Range: Not disclosed

About Java House

Java House is one of the leading coffee and food brands in East Africa, widely known for offering an authentic experience through delicious meals, quality coffee, and exceptional customer service. With over two decades in the industry, Java House has grown from a single coffee house to a reputable brand with multiple locations across the region.

Java House is committed to excellence in everything it does — from sourcing the best ingredients to investing in team development and community growth. Their expansion into specialized brands like Kukito showcases their innovation and commitment to redefining casual dining in Kenya. Working at Java House means being part of a professional, family-friendly environment that values teamwork, integrity, and growth.

Job Description

The Kukito Crew Member role is central to the successful daily operations of the Kukito restaurant branch. This position is best suited for individuals with a passion for customer service and high energy levels, looking to establish a career in the hospitality and food industry.

The crew member will be responsible for maintaining high standards of restaurant hygiene, delivering fast and friendly service, handling guest interactions, and ensuring that food is prepared and served according to safety guidelines. This is an ideal opportunity for someone with excellent communication skills and a desire to work in a vibrant, fast-paced environment.

Key Responsibilities

• Welcome guests warmly and uphold the highest hospitality standards in alignment with company SOPs.
• Prepare and present food in accordance with food safety regulations and internal quality standards.
• Ensure restaurant cleanliness, including workstations, utensils, and washrooms.
• Process orders at the counter and via phone, including takeaways and cash handling.
• Provide efficient, fast-paced service at all times, especially during peak hours.
• Assist customers with menu selections and upsell products where appropriate.
• Relay customer feedback and concerns to supervisors to ensure smooth communication and service.
• Maintain proper food storage and kitchen sanitation standards.

Required Qualifications

• High school certificate or equivalent educational qualification.
• Excellent verbal communication skills and ability to interact professionally with guests.
• Basic knowledge of food safety practices (training will be a plus).
• Strong attention to detail, particularly in cleanliness and food presentation.
• Ability to work on foot for extended periods, bend, stoop, and carry light loads.
• Customer-focused with a friendly and approachable demeanor.

Preferred Qualifications

• Previous experience in a QSR (Quick Service Restaurant) setting is an advantage.
• Familiarity with fast-food operations, POS systems, and phone order management.
• Training in hospitality or food service.
• In-house training or internship in a restaurant environment.

Benefits and Compensation

Java House provides an inclusive and rewarding work environment where employees are encouraged to grow and thrive. Though the specific salary range is not disclosed, crew members enjoy:

• Opportunities for growth and promotion within the Java House network.
• On-the-job training and exposure to professional service standards.
• Staff meals during shifts.
• Uniforms and staff discounts.
• A vibrant and diverse workplace culture that values teamwork, honesty, and fun.

How to Apply

To apply for this exciting Kukito Crew Member opportunity in Nairobi, candidates should prepare the following:

• Updated CV with relevant experience and qualifications.
• Brief cover letter expressing your interest in the hospitality industry and why you’d be a great fit at Java House.

Applications must be submitted by July 1, 2025. Early applications are encouraged, as the position may be filled before the deadline.

This opportunity is ideal for recent high school graduates or individuals eager to launch their careers in Nairobi’s growing hospitality and restaurant industry. If you’re looking for entry-level restaurant jobs in Nairobi or exploring career opportunities at Java House, this could be your stepping stone to long-term growth and learning.