Kenya Revenue Authority is Hiring a Manager – Quality Assurance, Release, Change & Configuration Management

The Kenya Revenue Authority (KRA) is seeking an experienced professional to fill the role of Manager – Quality Assurance, Release, Change & Configuration Management. This is a full-time, permanent and pensionable position, subject to a six-month probation period. If you have a passion for software quality, systems optimization, and leadership in ICT, this opportunity is for you.

Job Overview

This position reports to the Chief Manager – Business Application Support, QA, Change and Release in the BSTEM department. The jobholder is responsible for ensuring quality assurance across software and hardware systems, as well as effective change and configuration management in the Authority. The successful candidate will lead QA implementation across projects and programs, maintaining the highest standards of IT service delivery.

Key Responsibilities

• Design, support, and execute test plans, test scripts, and quality control processes.
• Collaborate with internal departments to validate quality standards and propose improvements.
• Ensure systems and software meet minimum quality benchmarks, are fully functional, and user-friendly.
• Support prioritization and allocation of resources across projects and stakeholders.
• Lead and manage QA team members in achieving assigned deliverables.
• Apply QA best practices and conduct benchmarking research to improve internal standards.
• Oversee implementation of QA, release, change, and configuration management processes.
• Ensure adherence to Software Testing Life Cycle (STLC), including regression, performance, and stress testing.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business IT, or a related field.
• Master’s degree in a relevant field is an added advantage.
• At least 5 years of relevant experience, with 2 years at the Assistant Manager level or higher.
• Leadership course lasting at least 4 weeks from a recognized institution is a plus.

Preferred Professional Certifications:

• ISTQB Certified Tester
• ITIL Certification
• Project Management (PMP, Prince2)
• CISA, CISM, CEH, CHFI, ECIH, CISSP
• ISO 27001 Lead Auditor
• Six Sigma Certification (IASSC)
• International Institute of Business Analysis (IIBA)

Key Competencies

• Innovative Thinking and Critical Problem-Solving
• Organizational and Planning Skills
• Resilience and Adaptability
• Customer-Centric Service Delivery
• Professionalism, Integrity, and Ethical Judgment

Why Work with KRA?

KRA is one of Kenya’s most respected government institutions, offering a dynamic work environment, competitive salaries, and opportunities for career progression. If you are passionate about technology and public service, this is your chance to make a real impact.

How to Apply for KRA Careers

Application Process:

1. Go to the KRA e-recruitment portal and click on ‘Register’.
2. Confirm your email address through the link sent to your inbox.
3. Log in to your account using your credentials to access the “Applicant Cockpit”.
4. Complete your profile under the “Candidate Profile” section and click “Overview and Release”.
5. View open positions under “Employment Opportunities” and search for the job title.
6. Select the listing for Manager – Quality Assurance, Release, Change & Configuration Management and click “Apply”.
7. Ensure all required fields are filled and submit your application by clicking “Send Application Now”.

Important Notes:

• Only applications submitted through the official portal will be considered.
• KRA does not charge any application fees at any stage of the recruitment process.
• For technical issues, contact isupporthr@kra.go.ke.

Stay Updated on KRA Job Opportunities

Looking for more job listings at KRA? Bookmark the KRA Careers Portal and check regularly for the latest government jobs in Kenya. From ICT to finance, KRA offers numerous career paths for qualified professionals.

Build Your Future with Kenya Revenue Authority

Join a team committed to excellence in public service and innovation in revenue collection. Apply now and take the next step in your career as Manager – Quality Assurance, Release, Change & Configuration Management.