Medical Contact Centre Assistant (1 Year Fixed-Term Contract)

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property.

Our Mission is to provide outstanding financial services to our customers.
Our Vision is to be the most trusted financial service partner.
We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.Job purpose:

The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or department.

Key Responsibilities: