Operations Customer Expert (Customer Service Representative) – Mombasa Based TP Kenya

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.Responsibilities

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone and through emails and chats.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out to enable you respond to customer inquiries efficiently.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems.

Requirements