Receptionist, Cancer Centre

Job Summary

To provide professional reception, administrative, client-service, and sample coordination support to the NGS Unit by managing front-office activities, facilitating communication and appointments, maintaining accurate records, and supporting the efficient flow and documentation of samples received and dispatched by the Unit.

Responsibilities

• Manage the NGS Unit reception and serve as the first point of contact for clients, visitors, clinicians, and other stakeholders.

• Receive and route samples delivered to the NGS Unit in accordance with established procedures.

• Maintain a comprehensive log of all samples received and/or sent/dispatched by the NGS Unit.

• Ensure sample records contain all required information and are kept current.

• Flag discrepancies or missing sample information to the relevant NGS Unit staff.

• Coordinate appointments and routine client enquiries.

• Manage telephone calls, emails, messages, and other correspondence.

• Maintain accurate administrative and sample-related records.

• Support filing, scanning, photocopying, data entry, and document management.

• Assist with meetings, workshops, training sessions, and other NGS Unit activities.

• Support maintenance of reception and administrative supplies.

• Maintain confidentiality of patient, laboratory, and institutional information.

• Comply with hospital, NGS Unit, quality, safety, and infection prevention procedures.