Relationship Officer

World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.Key Responsibilities

Sales, Marketing & Client Recruitment (10%)

Assess client needs and recommend appropriate loan products and financial services.

Key responsibilities

• Identify, recruit and onboard new clients in line with the branch's business growth targets.
• Build strong client relationships, address customer concerns and promote client retention.
• Ensure loan applications meet the required credit policy and documentation standards before disbursement.
• Monitor loan repayment schedules and conduct timely follow-ups on outstanding balances.
• Ensure compliance with group lending and arrears eligibility requirements before further disbursements.
• Identify early warning signs of delinquency and implement appropriate collection and recovery measures.

Requirements

• Diploma in Business Administration, Marketing, Sociology or a related field.
• Relevant experience in microfinance, credit, sales, collections or customer relationship management is an added advantage for the Relationship Officer position.
• Strong analytical, numerical and problem-solving skills, with the ability to assess creditworthiness and identify potential risks.
• Ability to work in a target-driven environment and achieve agreed performance objectives.
• Ability to work independently in the field and collaboratively within a team…

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