Revenue Clerks

Nairobi County is seeking dedicated and professional Revenue Clerks to join their dynamic team. The successful candidates will play a crucial role in ensuring efficient revenue collection and management while providing exceptional customer service to county residents.

Job Group ‘H’ | 40 Positions Available | Permanent & Pensionable

Location: Nairobi County

Basic Salary: KES 26,900 – 35,380

Allowances:

• – House Allowance: KES 6,750
• – Commuter Allowance: KES 4,000

Key Responsibilities:

Customer Service Excellence:

• – Provide comprehensive assistance to customers regarding revenue services, fees, and payment procedures
• – Handle customer inquiries professionally and maintain positive client relationships
• – Ensure timely resolution of customer concerns and follow-up on pending issues

Revenue Management:

• – Process revenue collections accurately using the county’s financial management system
• – Maintain detailed records of all transactions and customer interactions
• – Generate and analyze revenue collection reports (daily, weekly, and monthly)
• – Support audit processes by maintaining proper documentation
• – Monitor compliance with established revenue collection policies

Administrative Duties:

• – Manage documentation related to revenue collection and filing systems
• – Collaborate with cross-functional teams to improve revenue collection processes
• – Participate in departmental training and development initiatives
• – Contribute to process improvement initiatives

Required Qualifications:

• – Diploma in any of the following fields:

* Accounting

* Public Administration

* Finance

* Business Administration

* Information Technology

* Or other relevant technical courses

• – 1-2 years’ proven experience in customer service or administrative roles
• – Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• – Strong communication skills in both English and Swahili

Essential Attributes:

• – Demonstrated ability to work both independently and collaboratively
• – Strong analytical and problem-solving capabilities
• – High level of accuracy and attention to detail
• – Excellent time management and organizational skills
• – Professional demeanor and customer-service orientation
• – Adaptability to evolving systems and processes

Additional Information:

• – The position offers opportunities for career growth and development
• – Successful candidates will undergo comprehensive training
• – The role includes a competitive benefits package including pension
• – Working hours are standard government working hours

Nairobi County is an equal opportunity employer committed to diversity and inclusion. Women, persons with disabilities, and those from marginalized areas are encouraged to apply.

Note: Only shortlisted candidates will be contacted.