Sales and Collections Agents

4G Capital is hiring Sales & Collections Agents in Kenya to support the expansion of its field operations across Kenya, including remote and Northern regions. This full-time Sales & Collections Agent position is ideal for driven professionals seeking sales and collections jobs in Kenya within the financial services and microfinance sector. As a market leader in MSME lending, 4G Capital offers an opportunity to build a high-impact career while empowering entrepreneurs through working capital financing and business training.

Key Job Information

• Position: Sales & Collections Agent
• Company: 4G Capital Kenya
• Location: Across Kenya (including remote and Northern regions)
• Employment Type: Full-time
• Experience Level: Entry-level to Mid-level
• Industry: Financial Services / Microfinance
• Reports To: Branch Manager / Regional Manager

About 4G Capital Kenya

4G Capital Kenya is a leading microfinance institution in Kenya and the market leader in unsecured working capital lending for micro and small businesses (MSMEs) across Kenya and Uganda. The organization operates with a clear mission to Grow Business With Capital and Knowledge, combining access to finance with continuous customer education.

Through technology-enabled lending solutions, data-driven credit decisions, and structured customer training, 4G Capital supports sustainable business growth while promoting responsible borrowing. The company’s field-driven operating model allows it to reach underserved communities, making financial inclusion in Kenya a practical and measurable reality.

As part of its nationwide expansion strategy, 4G Capital careers offer professionals the opportunity to work directly with entrepreneurs at the grassroots level, particularly in rural, remote, and Northern Kenya regions where access to formal credit remains limited.

Sales & Collections Agent – Role Overview

The Sales & Collections Agent role at 4G Capital Kenya is a field-based position focused on growing and maintaining a healthy loan portfolio. The role combines field sales, customer onboarding, client education, and loan collections to ensure long-term portfolio quality and customer success.

A Sales & Collections Agent in Kenya works closely with micro-entrepreneurs, providing advisory support and building trust-based relationships. Clients often refer to 4G Capital agents as “Mwalimu”, reflecting the company’s strong emphasis on teaching, guiding, and empowering customers through financial knowledge.

Key Responsibilities

• Generate new business through proactive field sales activities, referrals, and community market activations.
• Guide customers through the loan application process and ensure accurate documentation.
• Conduct thorough customer due diligence in line with credit policies and risk standards.
• Deliver continuous customer training aligned with 4G Capital’s education-focused model.
• Achieve monthly loan disbursement targets and active client portfolio goals.
• Build and maintain strong customer relationships based on trust and transparency.
• Provide ongoing advisory support to promote responsible borrowing and business growth.
• Monitor portfolio performance and follow up on repayments to ensure timely collections.
• Identify early warning signs of credit risk and escalate concerns promptly.
• Maintain up-to-date market intelligence on competitors, customer needs, and local trends.
• Submit regular field reports and insights to branch and regional leadership.

Required Qualifications

• Diploma, certificate, or bachelor’s degree in Business, Finance, Economics, or a related field.
• Proven experience in sales roles, preferably within financial services or microfinance.
• Demonstrated ability to meet and exceed sales targets and performance goals.
• Understanding of lending products, credit processes, and risk assessment.
• Willingness to work outside Nairobi and relocate immediately if required.
• Ability to communicate effectively in local languages is a strong advantage.

Preferred Qualifications

• Previous experience in field sales jobs in Kenya.
• Background in loan collections or portfolio management.
• Experience working in remote or rural regions.
• Familiarity with digital lending platforms and mobile applications.

Benefits and Compensation

• Competitive performance-based incentives.
• Structured training and mentorship programs.
• Clear career growth opportunities within 4G Capital.
• Opportunity to work in high-impact field environments.
• Purpose-driven work supporting MSME growth in Kenya.

How to Apply for This Sales & Collections Agent Position

Interested candidates seeking Sales & Collections Agent jobs at 4G Capital Kenya should apply using the Apply Now button below. This opportunity is open to candidates ready for immediate deployment and passionate about building a career in financial services and microfinance in Kenya.