Senior Assistant Customer Care Officer

The Pharmacy and Poisons Board is hiring now for a competent Senior Assistant Customer Care Officer to join its dynamic team. This role is ideal for professionals seeking customer care jobs near me or exploring job opportunities at Pharmacy and Poisons Board. Candidates will support customer engagement, manage communications, and enhance the overall experience for clients, stakeholders, and visitors.

Key Job Information

• Position: Senior Assistant Customer Care Officer
• Location: PPB Headquarters, Kenya
• Employment Type: Full-time, Permanent
• Job Grade: PPB 7
• Application Deadline: 3rd March 2026, 11:59 PM EAT

About the Pharmacy and Poisons Board

The Pharmacy and Poisons Board is Kenya’s premier regulatory authority responsible for overseeing the quality, safety, and effectiveness of medicines and health technologies. Professionals seeking careers at Pharmacy and Poisons Board or latest job opportunities at Pharmacy and Poisons Board will find a supportive, professional, and inclusive environment that values excellence, innovation, and stakeholder satisfaction.

PPB is an equal opportunity employer committed to diversity and inclusion, encouraging applications from female candidates, persons with disabilities, and marginalized groups. These job opportunities at Pharmacy and Poisons Board are ideal for professionals searching for customer care jobs near me or positions hiring today to contribute meaningfully to customer service excellence within a regulatory environment.

Working at PPB provides exposure to customer engagement strategies, call management systems, and organizational best practices. Employees gain practical experience in responding to inquiries, managing complaints, and ensuring effective communication between the Board and its stakeholders.

Senior Assistant Customer Care Officer Job Description

The Senior Assistant Customer Care Officer is responsible for managing incoming and outgoing calls, responding to customer inquiries, handling complaints, and facilitating communication between clients and internal departments. This role also entails maintaining records of calls and equipment, updating call registers, and confirming visitors’ identification documents. Professionals seeking latest job opportunities at Pharmacy and Poisons Board will find this role essential in ensuring excellent customer experience and operational efficiency.

This position is suited for candidates searching for customer care jobs near me and involves daily coordination with other administrative and customer care staff to maintain service excellence. Officers play a key role in enhancing the organization’s reputation and ensuring timely resolution of client and visitor concerns.

Key Responsibilities

• Receive and channel incoming calls to appropriate destinations.
• Book outgoing calls and facilitate conversations between callers and receivers.
• Perform routine testing of exchange lines and switchboard facilities.
• Ensure defective equipment is repaired promptly.
• Maintain accurate records of telephone equipment and peripherals.
• Update call registers with necessary call details.
• Verify visitors’ identification documents and provide assistance.
• Respond to customer inquiries and direct them to relevant departments.
• Maintain a register of all complaints raised by customers and visitors.
• Provide professional and courteous customer care service, contributing to latest job opportunities at Pharmacy and Poisons Board by improving client satisfaction.

Required Qualifications

• Diploma in Mass Communications, Customer Care, Public Relations, or equivalent qualification from a recognized institution.
• Proficiency in computer applications including call management and reporting software.
• Compliance with Chapter Six of the Constitution of Kenya.
• Demonstrated ability to manage customer relations effectively and maintain records.

Preferred Qualifications

• Prior experience in customer service or administrative roles within regulatory or corporate environments.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to handle complaints professionally and maintain service standards.
• Knowledge of call center operations and customer care best practices.

Benefits and Compensation

The Pharmacy and Poisons Board offers competitive remuneration aligned with PPB 7 grading, statutory benefits, and opportunities for professional growth. Employees benefit from structured training programs, mentorship, and exposure to regulatory processes. These latest job opportunities at Pharmacy and Poisons Board are perfect for candidates seeking customer care jobs near me or positions hiring now, hiring today, or hiring this week, providing valuable experience in client service and organizational communication.

How to Apply for Senior Assistant Customer Care Officer Job Opportunities at Pharmacy and Poisons Board

Interested candidates seeking job opportunities at Pharmacy and Poisons Board or customer care jobs near me should submit applications before 3rd March 2026, 11:59 PM EAT. Applicants are required to submit a detailed CV highlighting qualifications, relevant experience, and achievements. Only shortlisted candidates will be contacted.

The Board does not charge any recruitment fees and is committed to equal opportunity employment. Female candidates, persons with disabilities, and marginalized groups are encouraged to apply. This is a prime opportunity for professionals hiring now, hiring today, or hiring this week to advance their career in customer care within a regulatory framework.