Senior Manager Corporate Communication

The Insurance Regulatory Authority is hiring a Senior Manager Corporate Communication responsible for establishing and maintaining IRA’s positive reputation and brand image through effective corporate communication strategies and practices, media management, stakeholder engagement, corporate social responsibility, creating brand personality, and events management. The position is also responsible for developing and implementing strategies aimed at enhancing and maintaining service delivery and good customer experience.

Requirements:

• – Master’s degree in Communication, Public Relations or any other approved equivalent.
• – Bachelor’s degree in Communication, Public Relations or any other approved equivalent qualifications from a recognized University/Institution.
• – Minimum KCSE B or its equivalent.
• – 12 years of relevant experience, 8 of which served at a senior management level.
• – Leadership Course lasting not less than 4 weeks OR Management Course lasting not less than 4 weeks.
• – Member of a relevant professional body recognized in Kenya.
• – Meets the provisions of Chapter Six of the Constitution of Kenya.

Key Responsibilities:

• – Provide strategic leadership, advice, and direction in implementing and realizing the Authority’s corporate communication and customer service needs.
• – Lead in designing, developing, and managing the Authority’s Corporate Communications, Service delivery, and experience agenda.
• – Promote and facilitate research in corporate communication and innovative customer service initiatives.
• – Develop and execute Communication Strategies and programs to support business decisions and overall implementation of the Strategic Plan.
• – Formulate, implement, and manage the Authority’s Media Relations Plans and lead in message development.
• – Develop and foster the implementation of Customer Relations Strategies for enhanced customer experience, value addition, and customer satisfaction.
• – Coordinate the development, implementation, and review of the Authority’s service charter.
• – Develop and execute the Authority’s corporate image and brand strategy.
• – Oversee content development, management, and dissemination for traditional and digital media channels.
• – Coordinate the development and execution of Crisis Communication Processes and Plans.
• – Design, develop, and manage the Authority’s media and publicity campaigns across various platforms.
• – Oversee the development and implementation of the Corporate Social Responsibility Policy and Plans.
• – Oversee the implementation of the Stakeholder Engagement strategy.
• – Oversee design, development, production, and dissemination of Information Education and Communication (IEC) materials, various publications, and visibility products.
• – Coordinate regular research and surveys in brand communication, service delivery, and proactively obtain market trends and insights.
• – Conceptualize, design, and oversee the execution and management of all corporate events.
• – Oversee development, implementation, and review of the Directorate’s annual budgets, annual work plans, procurement, and disposal plans.
• – Ensure compliance and direct the implementation of the Risk Management Policy Framework.
• – Undertake performance management, training and development, coaching, and mentoring for all staff within the department.

Key Competencies and Skills:

• – Excellent oral and written communication skills.
• – Strong negotiation skills.
• – Strong communication and reporting skills.
• – Strong analytical and numerical skills.
• – Strong organization and interpersonal skills.
• – Mentoring, coaching, and leadership skills.
• – Conflict management.
  – Ability to work under pressure, prioritize, and multi-task.

Application Process:

1. Applicants must submit their biodata online by filling the provided form.
2. Applicants must send their hard copy applications enclosing their Curriculum Vitae, copies of relevant academic and professional certificates, copy of National Identification Card, telephone number, email address, and names and addresses of three referees familiar with their professional background and experience.

Hard Copy Applications should be addressed to:

Commissioner of Insurance & Chief Executive Officer
Insurance Regulatory Authority
Zep-Re Place
P.O Box 43505-00100
Nairobi

The sealed envelope should be marked “Confidential” and indicate the job reference (REF: SMCC/02 for Senior Manager Corporate Communication)