Service Manager

ADG is a global strategic technology firm that helps organisations scale intelligently, efficiently and securely. With teams across Africa, the Middle East and Europe, we combine world-class engineering with deep business understanding.

We deliver transformation through three integrated models: advisory, implementation and managed services. This approach enables us to shape enterprise strategy, execute with precision and sustain long-term value.The Opportunity

As the Service Management Lead for Managed Services, you will be accountable for defining, deploying, and maintaining a robust, scalable, and commercially agile service delivery framework. You will drive operational excellence across Products, Customer services, and Internal services, ensuring high performance, stability, and continuous improvement for ADG and its customers. You will take ownership once a service enters Pre-Production / Hypercare / BAU.

Key Responsibilities

Service Delivery & Operations