Branch Operations Team Member (BOTM)

Java House is hiring 40 enthusiastic and service-driven individuals for the role of Branch Operations Team Member (BOTM). Positions are available across key locations including Nyali, Diani, Meru, Kisumu, Eldoret, Nanyuki, Naivasha, and Nakuru. This is a fantastic opportunity for individuals looking to launch or grow their hospitality careers with one of Kenya’s leading food and beverage brands.

Key Job Information

• Position: Branch Operations Team Member (BOTM)
• Location: Nyali, Diani, Meru, Kisumu, Eldoret, Nanyuki, Naivasha, Nakuru
• Employment Type: Full-time
• Experience Level: Entry-Level (0 years minimum)
• Salary Range: Not disclosed

About Java House

Java House has been a trailblazer in East Africa’s food and beverage industry for over 20 years. What started as a single coffee house has evolved into a renowned chain offering quality coffee, crafted meals, and unforgettable customer experiences. With a growing presence in Kenya and the wider region, Java House stands for quality, consistency, and a deep-rooted passion for excellence.

At the core of Java House’s operations are its people. The company thrives on a strong culture of teamwork, integrity, and continuous growth. Employees are empowered to innovate, take ownership of their roles, and deliver exceptional service. If you’re looking to join a vibrant, customer-first hospitality team, Java House is the place to be.

Job Description

The Branch Operations Team Member (BOTM) plays a critical role in supporting daily operations at Java House branches. From food and beverage preparation to maintaining cleanliness and stock control, this role is central to ensuring high-quality service delivery in a clean, safe, and engaging environment.

BOTMs work closely with baristas and kitchen staff to ensure that guests receive the best possible dining experience. This position offers hands-on learning, in-house training, and room for career growth within Kenya’s thriving hospitality landscape.

Key Responsibilities

• Maintain a clean, organized, and functional service counter at all times.
• Present menu options, upsell based on customer preferences, and support suggestive selling efforts.
• Follow all Standard Operating Procedures (SOPs) during food and beverage production.
• Take and deliver accurate customer orders, ensuring neat and timely presentation.
• Clean kitchen utensils, cookware, guest and staff toilets, and general restaurant areas.
• Support waste disposal, bin management, and grease trap maintenance.
• Assist the Barista in Charge with operations and communicate stock levels for restocking.
• Conduct daily stock takes of counter products and ensure displays are fully stocked and presentable.
• Support food preparation, correct storage, and quality control to meet Java House standards.

Key Performance Indicators (KPIs)

• Food and beverage quality consistently meets Java House standards.
• Cleanliness and hygiene levels of workstations, counters, and public areas are maintained.
• Customer orders are delivered accurately and promptly.
• Stock is well managed, and reorder levels are communicated proactively.
• Mis-en-place is properly set up and resources are efficiently utilized.

Required Qualifications

• Kenya Certificate of Secondary Education (KCSE) with a mean grade of C plain.
• Strong interpersonal and problem-solving skills.
• Ability to make quick decisions under pressure.
• Proficient in using Point of Sale (POS) systems.
• Customer service oriented with excellent communication and upselling skills.
• Result-driven, articulate, self-motivated, and dependable.

Preferred Qualifications

• At least six months of experience in a food and beverage or hospitality setting (Java House staff or equivalent).
• In-house training in barista services and food service delivery.
• Basic housekeeping skills and sound menu knowledge.
• Familiarity with food safety and hygiene practices including HACCP guidelines.

Core Competencies

• Ability to multitask in a fast-paced environment.
• Adaptability to changing procedures and customer expectations.
• Team player with a positive attitude and a willingness to learn.
• Basic knowledge of food production and sanitation standards.

Special Conditions of Employment

• Willingness to work flexible hours including weekends and holidays.
• Must be passionate about the hospitality industry.
• Must be able to work standing for long hours and under pressure.

Benefits and Compensation

Java House provides a nurturing and growth-focused environment for its team members. Though specific salary details are not provided, BOTMs can expect:

• In-house training and mentorship programs.
• Performance-based career growth opportunities across branches.
• Exposure to professional standards and hospitality best practices.
• Staff meals and shift-based incentives.
• A positive, inclusive, and dynamic work culture.

How to Apply

Interested candidates are encouraged to apply before the deadline on August 31, 2025. To apply, submit:

• An updated CV showcasing relevant experience and skills.
• A short cover letter explaining why you’re interested in working at Java House and what makes you a good fit for the BOTM role.

Applications can be made through the official Java House careers page or via job boards advertising Java House job opportunities.

This is an excellent entry-level opportunity for anyone looking to launch a career in hospitality. If you’re based in Nyali, Diani, Meru, Kisumu, Eldoret, Nanyuki, Naivasha, or Nakuru and are passionate about food, service, and teamwork, this could be your next big step.