Centre Manager

Bliss Healthcare is actively seeking experienced Centre Managers to lead operations at their medical facilities in Kericho, Maralal, Narok, Kisumu, Meru, Haile Selassie, and Langata. These strategic leadership positions offer exceptional opportunities to drive healthcare excellence while advancing your management career in Kenya’s growing healthcare sector.

Key Job Information

• Position: Centre Manager (Multiple Locations)
• Locations: Kericho, Maralal, Narok, Kisumu, Meru, Haile Selassie, Langata – Kenya
• Employment Type: Full-time
• Experience Level: Mid to Senior Level (Minimum 3 years healthcare management)
• Application Deadline: Tuesday, 1st July 2025
• Industry: Healthcare Management

About Bliss Healthcare

Bliss Healthcare stands as a leading healthcare provider in Kenya, committed to delivering exceptional medical services across multiple locations throughout the country. The organization has established itself as a trusted name in the healthcare industry, focusing on patient-centered care while maintaining the highest standards of medical excellence and operational efficiency.

With a growing network of medical centres strategically positioned across Kenya, Bliss Healthcare continues to expand its footprint in the healthcare sector. The company prides itself on fostering a collaborative work environment where healthcare professionals can thrive while making meaningful contributions to community health outcomes. Their commitment to continuous improvement, staff development, and technological advancement positions them as an employer of choice in Kenya’s healthcare landscape.

The organization’s mission centers on providing accessible, quality healthcare services while maintaining sustainable operations that benefit both patients and healthcare professionals. Bliss Healthcare’s investment in modern medical equipment, comprehensive staff training, and robust operational systems demonstrates their dedication to excellence in healthcare delivery.

Job Description

The Centre Manager position represents a pivotal leadership role within Bliss Healthcare’s operational structure. This position demands a highly skilled healthcare professional who can seamlessly blend clinical expertise with exceptional management capabilities. The successful candidate will be responsible for overseeing the complete operational spectrum of their assigned medical centre, ensuring that both clinical and administrative functions operate at peak efficiency.

This role requires someone who can navigate the complex healthcare environment while maintaining focus on patient outcomes, staff satisfaction, and organizational objectives. The Centre Manager will serve as the primary liaison between corporate leadership and facility staff, ensuring that company policies and procedures are implemented effectively while addressing local operational challenges.

Key Responsibilities

Administrative Leadership

• Oversee comprehensive medical centre operations, ensuring seamless healthcare service delivery within established operating hours
• Implement strategic cost optimization initiatives including consumables management, fixed cost monitoring, variable expense control, and overhead reduction programs
• Execute staff management protocols including attendance monitoring, absenteeism tracking, leave coordination, performance evaluation, and adherence to company policies
• Ensure service delivery consistently exceeds patient expectations while meeting organizational standards as outlined in the operating manual
• Maintain compliance with medical practices and regulatory requirements while establishing operational procedures

Clinical Excellence

• Provide comprehensive patient clinical management including diagnosis, treatment planning, and ongoing care coordination
• Maintain accurate Electronic Medical Records (EMR) documentation while providing patient and family education services
• Lead emergency medical response as the designated emergency team leader, ensuring preparedness through regular emergency drill coordination
• Oversee the collection, compilation, and submission of accurate clinical reports and required documentation
• Monitor adherence to standardized hazardous waste disposal protocols and infection control measures

Quality Assurance and Development

• Actively participate in healthcare quality improvement initiatives including Continuing Medical Education (CME), health education programs, rational prescription audits, mortality reviews, and medical camps
• Conduct comprehensive mortality audits for all facility deaths in collaboration with unit staff, sharing findings with supervisors
• Lead department development through Standard Operating Procedure creation, implementation, and review processes
• Ensure optimal patient safety and quality healthcare delivery standards

Resource and Performance Management

• Maintain adequate inventory of essential medical equipment, stationery, and pharmaceutical supplies
• Ensure all required licenses remain current and properly displayed within the medical centre
• Monitor facility performance metrics including revenue generation and profitability targets, implementing corrective measures as needed

Required Qualifications

• Diploma or Bachelor’s degree in Clinical Medicine and Surgery, or equivalent qualification
• Minimum of 3 years’ progressive experience in healthcare management roles within busy hospital environments
• Current registration with relevant professional bodies, specifically the Clinical Officers Council of Kenya
• Valid Practice License in good standing
• BLS/ACLS Certification where applicable
• Comprehensive knowledge of healthcare industry regulations, standards, and best practices

Preferred Qualifications

• Advanced certifications in healthcare management or related fields
• Experience with Electronic Medical Records (EMR) systems and healthcare technology platforms
• Demonstrated success in cost optimization and revenue enhancement initiatives
• Previous experience in multi-site healthcare operations
• Strong background in quality improvement and patient safety programs
• Leadership training or management development program completion

Essential Skills and Competencies

• Strong business acumen with financial management capabilities
• Exceptional leadership, communication, and interpersonal skills
• Advanced decision-making and problem-solving abilities
• Comprehensive understanding of healthcare regulations and compliance requirements
• Proficiency in performance monitoring and quality assurance methodologies
• Cultural sensitivity and community engagement skills

Career Growth and Development

This position offers significant opportunities for professional advancement within Bliss Healthcare’s expanding network. Centre Managers have access to continuous professional development programs, leadership training initiatives, and potential progression to regional management roles. The company supports career growth through mentorship programs, educational assistance, and cross-functional experience opportunities.

How to Apply

Qualified candidates should submit comprehensive applications to recruitment@blisshealthcare.co.ke with the specific role and preferred location clearly indicated in the email subject line. Applications must be received by Tuesday, 1st July 2025. The selection process will be conducted on a rolling basis, with shortlisted candidates contacted for interviews.

For additional information about career opportunities at Bliss Healthcare, contact 0730 704 000 or visit www.blissmedicalcentre.com. You can also apply using the “Apply Now” button below to streamline your application process.