Client Service Executive

Meridian Solutions Inc. is Hiring a Client Service Executive in Nairobi

Meridian Solutions Inc., a leading web and mobile solutions company, is seeking a Client Service Executive to join their team in Nairobi. This full-time, permanent position offers a competitive salary range of KES 360,000 – 600,000 per annum and provides an excellent opportunity to work with a market leader in IT solutions.

Key Responsibilities

– Build strong client relationships through ongoing support and regular sharing of best practices, insights, and product knowledge

• – Partner with the sales team to ensure successful customer onboarding
• – Identify opportunities to increase customer satisfaction and revenue across the customer lifecycle
• – Maintain high customer renewal rates
• – Develop strong product expertise and provide training and ongoing support
• – Provide feedback on customer pain-points to internal teams
• – Generate leads through cold calling, emailing, and other lead generation activities
• – Handle incoming queries and build positive client relationships
• – Qualify leads by identifying decision makers and understanding their requirements
• – Hand over qualified leads to sales teams to close deals
• – Maintain and update the lead generation database
• – Achieve weekly and monthly targets

Requirements

• – Minimum 1 year experience in Customer Success, Inside Sales, or Sales Development Representative roles, preferably in Ecommerce/Marketplaces, IT Infrastructure/Blockchain/Cloud Computing, or IT Services
• – Proven track record of meeting or exceeding targets
• – Excellent interpersonal, written, and verbal communication skills
• – Working knowledge of upselling techniques
• – Strong networking and relationship-building abilities
• – Attention to detail with high-standard work delivery
• – Goal-driven attitude with ability to thrive in fast-paced environments
• – Willingness to travel 0-30% of the time

About Meridian Solutions Inc.

Meridian Solutions Inc. is a results-driven web and mobile solutions company specializing in modern web technologies and enterprise Internet solutions. They are committed to delivering original, custom projects that help forward-thinking companies achieve their business goals through unique ideas. Their services include dynamic web designs, mobile application development, e-commerce solutions, and digital marketing activities, all delivered with excellence, credibility, and trust.

Application Process

Eligible candidates should send their updated CV to hr@meridian.net.in

Join Meridian Solutions Inc. and be part of a company with a solid track record of performance in the IT solutions industry!