Telesales Representative – Outbound

M-KOPA is hiring a motivated and experienced Telesales Representative to join its fast-paced Customer Retention – Outbound team. This is one of the most exciting sales representative jobs in Kenya today, offering the chance to contribute to a mission-driven fintech organization that’s changing lives across Africa.

Key Job Information

• Position: Telesales Representative – Outbound
• Location: Nairobi, Kenya
• Employment Type: Full-time
• Experience Level: Mid-Level
• Salary Range: Competitive (based on qualifications and experience)

About M-KOPA

M-KOPA is a leading African fintech company making digital and financial services affordable and accessible to millions. Headquartered in Nairobi, M-KOPA is transforming how underserved populations access smartphones, solar lighting, financial credit, and health insurance through its flexible “pay-as-you-go” model.

Recognized by both Financial Times (2022–2025) and TIME100 Most Influential Companies (2023, 2024), M-KOPA has disbursed over $1.5 billion in cumulative credit to over 5 million customers. Whether you’re looking for long-term careers at M-KOPA or exploring short-term telesales opportunities, joining this team means driving real change in fintech and digital inclusion.

The company culture promotes agility, ethical leadership, and impact-driven innovation. Employees are encouraged to grow their skills through leadership development, internal mobility, and mentorship programs, making it one of the top choices for fintech jobs in Nairobi.

Job Description

The Telesales Representative – Outbound is a pivotal role within the Fintech Customer Retention department. You’ll be responsible for re-engaging existing customers through phone-based campaigns, pitching new product offerings, and helping customers derive more value from M-KOPA’s solutions.

This is more than just one of many outbound sales jobs in Nairobi. It’s a role where your daily work directly contributes to empowering communities, increasing digital inclusion, and driving Kenya’s fintech transformation.

Key Responsibilities

• Product Upselling: Drive revenue by promoting relevant M-KOPA products to current customers via outbound calls.
• Customer Retention: Strengthen loyalty by identifying customer needs and matching them with appropriate product offerings.
• Target Achievement: Consistently meet and exceed weekly and monthly conversion and productivity targets.
• CRM Management: Accurately document customer interactions in the CRM system to support data-driven decision-making.
• Call Quality: Maintain high standards of communication, adhering to call scripts and compliance guidelines.
• Collaboration: Work closely with team leads and cross-functional units to share feedback and improve campaign effectiveness.

Required Qualifications

• Diploma or bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 2 years of experience in outbound telesales, preferably in a call center or BPO setting.
• Excellent communication skills in English and Swahili.
• Ability to handle objections, solve problems, and close deals over the phone.
• Proficient in CRM tools and call center technologies.
• Strong ethical standards and customer-first mentality.

Preferred Qualifications

• Experience working in the fintech, telecom, or insurance sectors.
• Proven track record of exceeding telesales quotas.
• Familiarity with customer segmentation and lead qualification methods.
• Passion for financial inclusion and digital access.

Benefits and Compensation

M-KOPA offers a rewarding compensation and benefits package designed to support the success and wellbeing of its team. If you’re exploring long-term job opportunities at M-KOPA, here’s what you can expect:

• Performance-based bonuses and incentive schemes
• Comprehensive medical insurance
• Flexible working arrangements and hybrid policies
• Parental leave and family-friendly initiatives
• Career growth through structured mentorship and upskilling
• Opportunities for internal transfers across departments and countries

At M-KOPA, your growth is just as important as the company’s mission. This is a prime opportunity for individuals seeking customer retention roles with purpose and progression.

How to Apply

Ready to join one of Africa’s top fintech innovators? To apply for this exciting Telesales Representative role, please click the “Apply Now” button below. Applications are reviewed on a rolling basis, so early submissions are encouraged.

Important Notice: M-KOPA is an equal opportunity employer. The company values diversity and encourages applications from all backgrounds, including women, persons with disabilities, and underrepresented communities.

Recruitment Disclaimer: M-KOPA does not charge any recruitment fees. Be wary of anyone requesting money on behalf of the company during any part of the recruitment process.

Find out more about ongoing careers at M-KOPA and impactful fintech jobs in Nairobi by visiting m-kopa.com.