Retail Operations Excellence Manager

M-KOPA is hiring a Retail Operations Excellence Manager to strengthen their retail operations and drive digital inclusion across African markets.

M-KOPA Retail Operations Excellence Manager Job Overview

This hybrid position, based in Kenya, offers a chance to lead operational excellence initiatives within M-KOPA’s expanding retail department.

M-KOPA Career Growth Responsibilities

• – Lead comprehensive field audits and compliance reviews
• – Develop and implement training programs across M-KOPA’s retail network
• – Manage shop operations and expansion strategies
• – Coordinate cross-functional projects and stakeholder communication
• – Oversee budget management and resource allocation

Essential Requirements

• – Bachelor’s degree in Business or Operations Management (Master’s preferred)
• – 8+ years experience in operations management, auditing, or training
• – Strong analytical and problem-solving capabilities
• – Excellent communication and interpersonal skills
• – Experience in retail or shop management (preferred)

About M-KOPA Solar Careers

As a leader in African fintech, M-KOPA has been recognized by:

• – Financial Times: Fastest Growing Companies (2022-2024)
• – TIME100 Most Influential Companies (2023-2024)

Serving 5+ million customers with $1.5 billion in credit disbursement

Benefits at M-KOPA

• – Career development programs
• – Coaching opportunities
• – On-job training
• – Family-friendly policies
• – Flexible work arrangements

M-KOPA Customer Care Jobs Environment

This role reports to the Senior Manager-Retail, working in a hybrid setup in Kenya with opportunities to interact with M-KOPA’s customer care teams.

Equal Opportunity

M-KOPA welcomes applications from all qualified candidates, especially women, minorities, and people with disabilities. No recruitment fees charged.