CSD Account Management Officer (Business Analyst 1)

The Central Bank of Kenya (CBK) is inviting applications for a CSD Account Management Officer (Business Analyst 1) to join the Financial Markets Department. This position offers excellent job opportunities at CBK and careers at the Central Bank of Kenya for professionals seeking exposure to domestic debt operations, investor account management, and market development initiatives.

Key Job Information

• Position: CSD Account Management Officer (Business Analyst 1)
• Organization: Central Bank of Kenya (CBK)
• Department: Financial Markets Department
• Location: Kenya
• Employment Type: Full-time
• Experience Level: Entry/Mid-level
• Application Deadline: Thursday, 29 January 2026 at 5.00 p.m.

About the Central Bank of Kenya

The Central Bank of Kenya is the nation’s leading institution responsible for promoting monetary and financial stability, supporting national economic policy, and ensuring the efficient functioning of financial markets. Professionals exploring financial markets jobs in Kenya at CBK gain access to cutting-edge financial systems, including the DhowCSD platform, and play a critical role in domestic debt management and investor services.

CBK provides a structured environment for professional growth, emphasizing continuous learning, mentorship, and career progression. Employees are exposed to collaborative projects, market surveillance, system upgrades, and investor education initiatives, contributing to both personal and organizational development.

Job Description

The CSD Account Management Officer will oversee account management activities for participants, investors, and settlement banks within the DhowCSD system. This role is central to supporting CBK’s debt management strategy, ensuring efficient processing of accounts, maintaining system integrity, and facilitating smooth client interactions. The officer also contributes to investor education, system improvements, and operational risk management.

Key Responsibilities

• Onboard new participants and settlement banks to the DhowCSD system while ensuring proper KYC procedures.
• Update and approve client and participant information upon request.
• Provide guidance and support to CBK clients and participants navigating the accounts management process.
• Generate regular reports on account activity and summaries to support management decisions.
• Conduct continuous training for participants and internal staff on DhowCSD functionality and updates.
• Identify, report, and mitigate risks in accounts management operations.
• Manage investor education initiatives to increase awareness on government securities and accounts management.
• Test system processes and submit change requests to support DhowCSD upgrades.
• Resolve accounts management issues in coordination with system vendors and support call center operations.
• Ensure compliance with service level agreements, regulatory requirements, and internal policies.
• Conduct periodic data clean-up exercises to maintain accuracy, completeness, and reliability of client records.
• Liaise with audit teams by providing documentation and responses to audit queries.
• Update and review operational manuals, system rules, user guides, and service level agreements.
• Provide ad hoc analysis reports and contribute to strategic planning initiatives.

Required Qualifications

• Bachelor’s Degree in Economics, Banking, Business, Public Administration, Law, Finance, or related field from a recognized institution.

Work Experience

• Minimum of two (2) years of relevant experience in accounts management, financial markets, or related operations.
• Knowledge of Debt Management is an added advantage.

Technical Competencies

• Knowledge of domestic debt operations, financial markets emerging issues, and central banking operations.
• Risk management, including identification and mitigation of operational risks.
• Effective communication, report writing, and presentation skills.
• Customer service and public relations skills to manage client interactions professionally.
• Understanding of banking laws and regulations.

Behavioral and General Competencies

• Strong interpersonal skills and cross-cultural sensitivity for building collaborative relationships.
• Analytical and critical thinking skills to challenge the status quo based on quantitative facts.
• Professionalism, integrity, and ethical orientation to safeguard CBK’s reputation.
• Planning, organization, and quality orientation to ensure accurate and timely task completion.
• Collaboration, teamwork, accountability, and commitment to professional development.
• Customer-focused approach to balance internal and external stakeholder expectations.
• Resilience and adaptability to operational challenges.

How to Apply for CSD Account Management Officer at Central Bank of Kenya

Professionals seeking CBK employment or exploring financial markets jobs in Kenya are invited to apply for the CSD Account Management Officer (Business Analyst 1) position via the CBK Careers Portal. Interested candidates should register or log in, complete the online application form, and submit all relevant supporting documents before the application deadline.

Interested candidates should apply using the Apply Now button below. Incomplete applications will not be considered, and only shortlisted candidates will be contacted.