Customer Experience Associate – Yard Operations

e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. At Peach, we believe cars are more than their component parts – they’re a gateway to the experiences, relationships, and opportunities that make life worth living. Our aim is to build Africa’s first full-stack automotive service, spanning all aspects of car ownership and delighting our customers at every turn in the road.
Description

As our Customer Experience Associate – Yard Operations, you will be the first operational control point in the sales journey. You will respond quickly to incoming enquiries, capture accurate minimum-viable customer information, route each valid lead to the right Relationship Advisor, and ensure that the next qualified step happens without delay. This role is vital to Peach’s single-owner operating model because it protects top-of-funnel speed, data hygiene, and clean handoffs.
This is not a sales role; your job is to create momentum, accuracy, and confidence at the point of entry, while escalating commercial questions, privacy concerns, suspicious requests, and customer-experience risks through the correct channels.

Key Responsibilities