Customer Manager

DHL: National Customer Manager Opportunity in Nairobi, Kenya

Customer Manager Job Overview

DHL Worldwide Express Kenya Limited is seeking a strategic National Customer Manager to drive key account growth and customer relationships in Kenya.

Role Context

• – Manage customer portfolio and strategic account development
• – Achieve targeted revenues and profitability
• – Connect businesses across borders

Key Responsibilities

Customer Management

• – Develop and implement customer acquisition strategies
• – Negotiate volume and discount levels
• – Provide daily customer and sales support
• – Liaise with ground operations for service quality
• Strategic Objectives
• – Acquire competitor’s major account customers
• – Implement cross-cultural business approaches
• – Ensure consistent revenue performance

Qualifications and Requirements

Educational Background

• – Bachelor’s Degree
• – 6-8 years industry experience
• – Minimum 2 years supervisory experience

Professional Skills

Core Competencies

• – Advanced customer relationship management
• – Commercial strategy development
• – Cross-border business thinking
• – Team leadership capabilities

Technical Proficiencies

• – Computer proficiency
• – Sales negotiation expertise
• – Strategic account management
• – Performance-driven mindset

Company Values

Global Connection Philosophy

• – World’s most international logistics provider
• – Connecting businesses and people globally
• – Facilitating international commerce

Application Opportunity

Exciting chance to join a dynamic team transforming global logistics and connectivity.