Customer Relations Officer

Lesedi Developers, a leading real estate company in Kenya, is currently hiring Customer Relation Officers to join its growing team in Thika. This role is perfect for passionate, customer-centric professionals looking for real estate jobs in Kenya and eager to make a lasting impact through relationship management and sales support.

Key Job Information

• Position: Customer Relation Officer
• Location: Thika Gateway Plaza, Thika, Kenya
• Employment Type: Full-time
• Experience Level: 3–5 years in real estate or similar field

About Lesedi Developers

Lesedi Developers is a trusted name in the Kenyan real estate industry, committed to helping clients invest in secure and valuable property. With a focus on integrity, innovation, and client satisfaction, Lesedi offers property solutions that reflect both current market demands and long-term value. Located in Thika, the company has expanded rapidly due to its customer-first approach and well-structured sales processes.

As part of its ongoing mission to provide exceptional service and lasting property value, Lesedi Developers is building a strong customer relations team to foster trust, loyalty, and engagement with clients across all stages of their property journey.

Job Description

The Customer Relation Officer will serve as a key point of contact between the company and clients, ensuring high levels of customer satisfaction and smooth communication. The role involves supporting the sales process, maintaining client records, handling inquiries, and using CRM tools to track and enhance the customer journey.

This position is ideal for professionals who are persuasive, committed, and eager to contribute to one of the fastest-growing real estate companies in Kenya.

Key Responsibilities

• Engage with potential and existing clients to provide information about available properties and services
• Respond to client queries and complaints in a professional and timely manner
• Maintain up-to-date client records using CRM systems
• Support sales teams in follow-ups and post-sale customer care
• Coordinate property visits, documentation, and after-sales engagement
• Contribute to marketing and promotional efforts to drive customer acquisition

Required Qualifications

• At least a Diploma in Sales, Marketing, or any other relevant field
• 3–5 years of proven experience in customer service, preferably in the real estate sector
• Strong communication and interpersonal skills
• Proficiency in using CRM systems to manage client data and interactions
• Demonstrated commitment, persuasiveness, and a customer-first mindset

Preferred Qualities

• Real estate or property sales experience is highly desirable
• Ability to work under pressure in a target-driven environment
• Team player with a positive and proactive attitude
• Well-organized and detail-oriented in managing customer accounts

Why Join Lesedi Developers?

• Be part of a fast-growing real estate brand in Kenya
• Work in a supportive team environment that encourages innovation and customer care excellence
• Opportunities for career advancement and professional growth
• Located at a strategic and accessible Thika office space

How to Apply

If you meet the above qualifications and are passionate about delivering excellent customer service in real estate, send your CV and cover letter to:

Email: [email protected]

Deadline: Applications will be reviewed on a rolling basis, so early applications are encouraged.

Visit: www.lesedidevelopers.co.ke for more information about the company.

Office Address

Thika Gateway Plaza, 1st Floor, Thika

Phone: 0727222444 | 0701888555 | 0704222444

Email: [email protected]

Lesedi Developers is an equal opportunity employer committed to building a diverse and inclusive team. All qualified individuals are encouraged to apply.