Customer Service and Logistic Specialist

Henkel is Hiring a Customer Service and Logistic Specialist in Nairobi

Looking for Henkel job opportunities in Kenya? This could be your chance to build a rewarding career with a global leader in adhesives, beauty care, and home care products. Henkel is currently seeking a highly organized and motivated Customer Service and Logistic Specialist to join their dynamic team in Nairobi, Kenya.

About Henkel

Henkel operates worldwide with leading innovations, brands, and technologies in three business areas: Adhesive Technologies, Beauty Care, and Laundry & Home Care. With more than 140 years of success, Henkel is driven by a strong company culture and a shared commitment to sustainability, innovation, and growth. Discover more Henkel careers in Kenya and grow with a company that values leadership, integrity, and performance.

Job Summary

The Customer Service and Logistic Specialist will be the primary link between Henkel and its customers. You will manage customer orders, ensure timely and accurate delivery, and provide world-class service to our clients. This role requires someone with exceptional problem-solving skills, a deep understanding of logistics, and a strong customer-first attitude.

Main Responsibilities

• Handle end-to-end order management from order entry to final delivery.
• Coordinate logistics with third-party providers to ensure timely and cost-effective deliveries.
• Maintain close communication with customers regarding order status, shipment tracking, and delivery timelines.
• Resolve customer complaints and logistics issues promptly and effectively.
• Collaborate with internal teams including Sales, Warehouse, and Finance to ensure seamless operations.
• Monitor inventory levels and coordinate with supply planning teams to ensure availability of products.
• Ensure accurate documentation and compliance with local and international shipping regulations.
• Continuously identify areas for process improvement within the customer service and logistics function.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Minimum of 2 years’ experience in customer service or logistics, preferably in FMCG or manufacturing industries.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Proficient in Microsoft Office and SAP or similar ERP systems.
• Strong organizational and time-management skills with the ability to handle multiple priorities.
• Detail-oriented with analytical thinking and a proactive attitude.
• Ability to work independently and as part of a team in a fast-paced environment.

Why Join Henkel?

At Henkel, you’re not just filling a role—you’re becoming part of a global team that believes in leadership, innovation, and purpose. If you’re searching for Henkel careers in Nairobi or customer service jobs in Kenya, this opportunity provides a platform to develop your skills, take ownership, and grow within a company that values your contributions.

Employment Type

Full-Time | Location: Nairobi, Kenya

Experience Level

2+ years of experience in Customer Service or Logistics

How to Apply

If you’re interested in a fulfilling career at Henkel, we encourage you to apply for this role today. Click below to submit your CV and take the next step in your professional journey with Henkel.

Apply Now at Henkel Careers Portal