Customer Service Intern

Médecins Sans Frontières (MSF) is seeking a Customer Service Intern to join its Supply Chain and Customer Service team in Nairobi, Kenya. This internship offers recent graduates an opportunity to gain hands-on experience in humanitarian supply operations while exploring meaningful job opportunities and fresh positions in global health logistics.

Key Job Information

Position: Customer Service Intern
Location: Nairobi, Kenya
Employment Type: Internship (Full-time)
Experience Level: Entry-level / Recent Graduate
Application Deadline: Not specified

About Médecins Sans Frontières (MSF)

Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organization delivering emergency aid to people affected by conflict, epidemics, disasters, or exclusion from healthcare. Through strong operational systems and ethical standards, MSF supports communities worldwide with life-saving medical supplies and services.

Careers at MSF offer exposure to dynamic, multicultural teams working across Procurement, Finance, Warehouse, Quality, and Regulatory functions. Professionals seeking humanitarian supply chain jobs in Nairobi will find that MSF employment emphasizes integrity, accountability, and collaboration. The organization continues to create latest jobs and impactful careers for individuals committed to service excellence and operational efficiency.

Customer Service Intern Job Description

The Customer Service Intern will learn and support the daily operations of the Customer Service department under the supervision of the Customer Service Officer (CSO) and Supply Chain Manager (SCM). This position vacancy in Nairobi is designed for candidates who want practical exposure to order management, procurement coordination, ERP systems, and cross-functional collaboration within a global humanitarian supply chain.

This week, MSF is highlighting fresh positions that allow interns to understand how missions are supported through accurate documentation, timely order processing, and structured communication. The intern will collaborate closely with Procurement, Finance, Warehouse, and Quality departments to ensure seamless service delivery.

Key Responsibilities

• Under the supervision of the CSO, inform missions on order status, claims, and non-conformities where applicable.
• Ensure ERP system data accuracy and proper documentation for all transactions.
• Immediately inform the Supply Chain Manager of operational issues affecting customer service tasks.
• Receive, check, and screen internal requests and client draft POs/RFQs with CSO support.
• Verify that correct order authorization processes are followed before processing orders.
• Process regional mission orders and ensure Order Request Confirmation (ORC) sharing for validation.
• Create ORCs and communicate with clients to obtain procurement authorization.
• Share validated client Purchase Orders with the Purchasing Officer for supplier PO processing.
• Learn SOP processes for screening international order requests.
• Follow up with missions to clarify order needs before confirmation.
• Use the Dossier Analysis Tool to check stock availability and replenishment timelines.
• Interpret stock balances with Procurement to avoid stockouts.
• Review Regulatory Affairs SharePoint to assess country-specific constraints.
• Monitor dashboards daily for new pipeline orders to ensure on-time processing.
• Assist in purchase order processing and ERP status updates.
• Follow up with suppliers on pending and back orders under Procurement Manager guidance.
• Collaborate with internal departments for efficient information sharing.
• Support accurate and timely archiving of POs, RFQs, and supply documentation.
• Lead and finalize the Paperless project before the internship concludes.
• Prepare and submit a discovery report or feedback at the end of the internship period.

Required Qualifications

• Bachelor’s degree or Diploma in Business Administration, Logistics, Supply Chain, or a related field, graduated within the last six months.
• Strong interpersonal and communication skills.
• Computer literacy and ability to work with ERP systems.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Proficiency in written and spoken English and Swahili.
• Commitment to integrity, confidentiality, and accountability.

Preferred Qualifications

• Understanding of humanitarian supply chain operations.
• Familiarity with procurement processes and stock management tools.
• Interest in project management and digital transformation initiatives.
• Strong organizational and record-keeping skills.

Benefits and Compensation

This internship provides structured mentorship, practical exposure to international supply chain systems, and valuable experience for candidates seeking customer service and logistics careers in Kenya. Interns gain insight into MSF employment standards, cross-functional teamwork, and humanitarian operations. These job opportunities help recent graduates build professional networks while contributing to meaningful missions. Work-life balance, structured supervision, and skill development make this one of the latest jobs suitable for emerging supply chain professionals today.

How to Apply for Customer Service Intern Job Opportunity at Médecins Sans Frontières (MSF)

Interested candidates exploring job opportunities at MSF and seeking fresh positions in humanitarian logistics are encouraged to apply today. This week, MSF is reviewing applications for this internship vacancy in Nairobi.

Applicants should prepare an updated CV highlighting relevant education, skills, and competencies aligned with the outlined responsibilities. Those pursuing careers in supply chain management and humanitarian operations should submit their applications through the official MSF Kenya recruitment portal. Only shortlisted candidates who meet the qualifications will be contacted for the next recruitment stage.