Cigna Healthcare is Hiring a Customer Service Representative in Nairobi – Remote Work Opportunity

• Location: Nairobi, Kenya
• Job ID: 24017103

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group with over 200 years of excellence, is a global leader in health insurance services. Their mission extends beyond traditional insurance claims, focusing on building lasting customer relationships and promoting health and well-being worldwide. As a company committed to innovation and ethical business practices, Cigna Healthcare offers a supportive work environment that prioritizes employee work-life balance.

Position Overview: Customer Service Representative / Call Center Representative

Cigna Healthcare is seeking a dedicated Customer Service Representative to join their dynamic team in Nairobi. This role combines chat support and call center responsibilities, offering a unique opportunity in the remote work customer service sector.

Key Responsibilities

• – Handle customer inquiries through multiple channels (phone, email, chat) regarding insurance policies, claims, and benefits
• – Process and respond to customer requests ranging from basic to complex issues
• – Manage Envoy registration, card status inquiries, and policy benefit explanations
• – Route documentation and maintain accurate records
• – Provide exceptional customer service as a chat agent and call center representative
• – Research and interpret policy provisions to deliver effective solutions

Required Qualifications

• – Diploma or Bachelor’s degree
• – Minimum 1 year of customer service experience (call center background preferred)
• – Excellent English communication skills (written and verbal)
• – Strong proficiency in Microsoft Office Suite
• – Proven ability to work independently and as part of a team
• – Experience in high-volume customer service environments
• – Medical terminology knowledge (advantageous)

Working Hours and Structure

• – 24/7 rotation shifts
• – 5-day work week
• – Split shift schedule (morning/afternoon/evening/night)
• – Public holiday coverage required

Benefits

• – Comprehensive training program
• – Career growth opportunities
• – Health and wellness initiatives
• – Supportive work environment
• – Professional development opportunities

How to Apply

Qualified candidates should submit their applications through Cigna’s career portal. For accommodation requests during the application process, please contact: [email protected]

Cigna Healthcare is an equal opportunity employer and values diversity in its workforce. All qualified applicants will receive consideration without regard to race, color, age, disability, gender, sexual orientation, veteran status, or any other protected characteristic.

Note: This position offers a unique opportunity to join a leading healthcare company in a remote work customer service role, combining chat support and call center responsibilities. The role provides excellent exposure to the healthcare industry while working with a global team of professionals.